Home Depot is a one-stop-shop for all things home-related. Whether you’re an avid gardener, a DIY home remodeler, or you own a home and need appliances and garden tools, Home Depot has just about everything you could need.
Most home appliances and gardening tools are pricey, which makes many people wonder if they should buy an extended warranty on their products. Home Depot offers an extensive selection of extended warranties on a majority of its products, but is it worth it?
Like any extended warranty, it’s an extra cost to the product, so it’s something to consider carefully before buying it.
What is the Home Depot Extended Warranty?
The Home Depot Protection Plan is powered by Allstate, a well-known and reputable insurance company. The Protection Plan covers products you buy from Home Depot including:
- Major appliances
- Power tools
- Water heaters
- Small appliances
- Home electronics
- Smart home
- Power equipment
- Holiday decorations
You can buy the Protection Plan when you buy the product (easiest time) or within 90 days of the purchase. You also have 90 days from the date you bought the product to cancel the Protection Plan and receive a full refund. If you cancel after 90 days, you’ll receive a pro-rated refund.
How Does the Home Depot Extended Warranty Work?
Most products that Home Depot sells come with a manufacturer’s warranty. Appliances typically have a warranty for 12 months and general merchandise products have a warranty starting at 90 days to 12 months.
The Home Depot extended warranty doesn’t kick in until the warranty expires unless the issue is something the manufacturer’s warranty doesn’t cover.
Some of the services available from day one regardless of the manufacturer’s warranty include:
- 24-hour support online or by calling 1-833-763-0688
- Premium tech support on certain products including smart appliances
- Reimbursement up to 50% on preventative maintenance parts
- Reimbursement up to 50% on cosmetic maintenance parts
- Up to $300 reimbursement on spoiled food due to mechanical failure
- Power surge protection
How to File a Claim?
To file a claim, click here. You’ll need the receipt from when you purchased the item plus the item itself to identify it when making a claim. You can also register your plan ahead of time, which registers your receipt. When you file a claim, you are already in the system and only need to move forward with the information regarding the issue with your product.
You can file the claim with the protection plan no matter how long you’ve owned the product. The specialists at Allstate will tell you if your issue falls under the manufacturer’s warranty or the protection plan.
What’s the Cost?
The cost of the Home Depot extended warranty varies by product, price, and length of coverage. Home Depot offers two coverage options 3-year or 5-year, but the length varies by product. For example, a $419 lawn mower only offers a 3-year warranty, there isn’t a 5-year option. A $944 front-loading washing machine, though, offers both a 3-year and 5-year option.
There aren’t any additional fees once you buy the plan. This includes no deductible or other fees you must pay to have your item repaired or replaced.
What’s Covered on the Home Depot Extended Warranty?
The bigger question here is what is covered, right? You want to know if it’s worth buying the extended plan or if the manufacturer’s warranty is enough.
Most manufacturer warranties cover mechanical failures, electric failures, and manufacturer’s defects for up to 1 year. Unless the issue is from normal use or a freak accident, the manufacturer’s warranty kicks in. But if you’re buying a product you’ll use for longer than 1 year, which is the case for most products bought at Home Depot, you may want the protection the extended warranty offers.
Here’s what it covers:
- Most breakdowns whether mechanical or electrical occurring from normal use
- Repairs or replacements usually within 2 – 3 business days
- Free pickup and delivery if the item is too large for you to bring into the store
- A no lemon policy for items repaired for the same issue 2 times; on the third time, they will replace the item or reimbursement
- Power surge protection
- Labor costs
- Removal of old water heater tank if defective and replacement with a new one
What’s Excluded from the Plan?
Like any extended warranty, Home Depot excludes certain issues/situations from coverage including:
- Any pre-existing issues before you bought the plan
- Vandalism or intentional damage
- Any items you fraudulently bought protection on
- Costs for licensing for installation of a product
- Repairs needed for use other than normal intended use
- Damage caused by the environment resulting from improper use
- Damage from lack of preventative maintenance
- Damage caused by improper care
- Defects caused by poor installation
- Damage caused during delivery
- Cosmetic damage
- Projector or TV bulbs
- Products sold ‘as is’ in-store or online
What are the Benefits of the Home Depot Extended Warranty?
- Provides peace of mind that you’ll have coverage for issues occurring from normal use
- Allows you to keep a product longer and know you won’t have to invest more money to fix it (in most cases)
- Benefits start day one even with a manufacturer’s warranty
- Coverage can last up to 5 years on some products
- You can transfer the protection to someone if you sell or give away the product
What are the Downsides?
As with any extended warranty, there are downsides to the Home Depot Protection Plan including:
- You must buy the coverage within 90 days of buying the product
- It’s an extra cost and there’s no guarantee you’ll use/need the protection
- Most coverage starts only after the manufacturer’s warranty ends
- You must have your receipt and item, and file the claim online waiting for an answer
Home Depot Extended Warranty FAQs
How long after the purchase can you buy a Home Depot extended warranty?
You can buy a Home Depot Extended Warranty up to 90 days after you purchase it. It’s easiest to buy the plan when you buy the product, but you can add it later by visiting your local store or calling customer service.
How do you cancel a Home Depot Protection Plan?
If you cancel the plan within the first 90 days of buying it, you’ll receive a full refund. You can cancel it in-store or call 1-800-466-3337. If you want to cancel the plan more than 90 days after buying the product, click here to manage your account and cancel it. You won’t receive a full refund but will receive a prorated refund.
How much does a Home Depot Protection Plan cost?
The cost varies by product, its price, and the length of time you buy the coverage for, as Home Depot offers coverage from 1 – 5 years on some products. The longer you want/need protection, the more the coverage will cost.
How does a Home Depot Protection Plan work with the manufacturer’s warranty?
The manufacturer’s warranty always comes first. If the issue is covered under the warranty, Allstate will point you in that direction. If the issue isn’t covered under the manufacturer’s warranty or you need help with the product (Home Depot provides 24/7 assistance), you can use your Protection Plan to get the coverage you need.
Most Home Depot products have a 90 day to 1-year manufacturer’s warranty. The Protection Plan kicks in after that point, from the day the manufacturer’s warranty ends.
Do you need your receipt to file a claim?
Yes, you always need your receipt to file a claim. Allstate makes it easy to track your receipt, though. If you register your plan right away, you can upload the receipt. You don’t have to worry about fishing around for it when you need a claim and risk being unable to file a claim because you don’t have proof of purchase.
Can you transfer the Home Depot extended warranty?
Yes, you can transfer the Home Depot extended warranty to anyone to who you sell the product or even if you give it away. Log into your account and click transfer or call the customer service number to transfer the protection to the new owner.
Should you Buy the Home Depot Extended Warranty?
Typically, extended warranties aren’t worth the money but with the products Home Depot sells and with the good reputation Allstate has, it’s often worth the money. Before you buy one, ask yourself how long you’ll keep the product.
If it’s only a year or so after the manufacturer’s warranty expires, it’s probably not worth it. For example, they sell a warranty on coffee pots. In that case, I’d probably skip it.
But when you’re talking about large appliances that you spend thousands of dollars on or power equipment you need to work all the time, the extended warranty can come in handy, keeping your product in good working condition and giving you much more life out of it.