AliExpress Customer Service

Aliexpress also offers a rich Help Center page which answers your queries on:
  • - managing orders,
  • - refunds and disputes,
  • - payment,
  • - shipments, and more topics.

AliExpress Coupons and Deals 2022

  • Join the Aliexpress Rewards by becoming a member and earn points on your purchases redeemable for discounts and rewards. Learn more here. Rewards Program
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  • Deals
  • Coupons
  • Sales
  • Expired
Get Up To 70% OFF Footwear Orders
Valid on Footwear (Products include Shoes, Sneaker, Sandal and more)

AliExpress Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

AliExpress Features At A Glance

AliExpress, the leading cross-border B2C export platform, comes with a bevy of unique features, including the following:

Great value - AliExpress offers competitive prices on their 100 million plus product range

Worldwide Delivery - With sites in 5 languages, AliExpress ships to over 200 countries & regions

Safe Payment - Pay with the world’s most popular and secure payment methods

Shop with Confidence - AliExpress Buyer Protection covers your purchase from click to delivery

24/7 Help Center - Round-the-clock assistance for a smooth shopping experience

Shop On-The-Go - Download the app and get the world of AliExpress at your fingertips


More Ways to Save at AliExpress

Looking to bag a bargain? Make a beeline for the AliExpress ‘flash deals’ section. You could take home a new laptop, makeup kit or Bluetooth headphones at a crazy low price - but be warned, these items sell out fast!

Flash deals only stick around for 48 hours, and feature savings of up to 99% off some items. Check out the ‘upcoming’ tab to see which trending items will be on sale next, and get in quick to nab the best deals before they’re gone!

A Select Coupon is a special type of coupon that helps you save even more on AliExpress. They are issued by AliExpress and can be used in any store that accepts them with certain restrictions. It can be applied to selected items and can be combined with other discounts & coupons.

Each person gets a limited number of Select Coupons and this varies between promotions. The denominational value of the Select Coupons may also vary between promotions. A limited amount of Select Coupons are available on a first come, first served basis. Each Select Coupon can be applied to items from different stores that have the same minimum spending requirement. Select Coupons can be combined with other discounts and coupons on AliExpress.

The redemptions will be processed in the following order:

  • Item-specific discounts
  • Store discounts
  • Store coupons
  • Select coupons
  • AliExpress coupons
  • AliExpress discounts

Also, make sure you have updated to the latest version of the AliExpress app.


AliExpress Shipping Policy

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.

The shipping methods are set up by the suppliers and you can choose shipping method while placing orders.

If you have doubt about the shipping method, you can directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message to the seller.

After successful payment, the seller is required to prepare the shipment and send it in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you. And you will receive the refund in 3-20 business days.

Below is where you can see the countdown of the shipping time:

  • aliexpress shipping

AliExpress Free Shipping
AliExpress' free shipping offer depends on the product. Some sellers will offer free shipping for their products while others will not.

AliExpress Return Policy
Many sellers on AliExpress will offer a refund policy for their products. Some sellers will even offer free returns where they pay for the shipping fees for you to send your purchase back. If you buy from a seller that doesn't offer a free refund and the product you receive doesn't match the seller's descriptions, you are still eligible for a free refund. You are also eligible for a free refund if the product you receive is counterfeit.


AliExpress FAQ

How do I redeem my AliExpress promo code?

  • aliexpress coupon input

First, select the offer you’d like to redeem, and copy the unique code from the pop up window. Follow the link through to the AliExpress website where you can shop as usual - if further discounts are available, they’ll be listed underneath the product price. Head to the checkout and paste the code in the ‘Promo Code’ box to redeem it. You can also choose from the coupons from the drop-down list you’d like to apply.

How much does shipping cost with AliExpress?

Shipping costs vary depending on the product. You’ll see the shipping details in each product's description, just above the ‘buy now’ button. You can track your order online - just log into your account and head to the ‘my orders’ section.

What are AliExpress Coins?

Put simply, AliExpress Coins are rewards which can be exchanged for store coupons, AliExpress coupons or products. Just download the app to start collecting!

Can I cancel my AliExpress order?

If your payment hasn’t been processed yet, you can cancel your order - just log into your account and select ‘cancel order’ on the item you don’t want. If your payment has already gone through, you’ll need to get in touch with the seller to organize the cancellation or a return.
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