Awin Customer Service

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Check out the FAQs on Awin's website to know more about advertising, pricing, new programs, commissions, payments, regulations, and other important topics.

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More Ways to Save at Awin

Subscribe to the Awin Newsletter – Subscribe to the Awin newsletter to receive the latest news, events information, conference updates, current offers, industry insights, and more from the company straight in your inbox. Awin offers three types of newsletters, namely advertiser newsletter, publisher newsletter, and network information & events. You can either select any one of the newsletters while signing up or choose all three newsletters to get the most from Awin.

Get the Market Insights Newsletter – Visit the linked page and sign up with your full name and email to subscribe to the Market Insights Newsletter. Once you sign up for the Market Insights Newsletter, you will get a monthly dose of editorials, whitepapers, and trend reports in your inbox to keep you up to date with the latest conversations shaping the affiliate marketing industry. You can not only stay on top of your game with the latest updates but also enjoy promotional content from Awin.

Check out the News and Events – Keep an eye on the News and Events page on Awin’s website for all the latest events, news, announcements, and updates related to the industry. You can find the latest marketing strategies, spotlights, interviews, webinars, and industry news on the linked page. Additionally, you can access the global events calendar and bookmark the key dates for all global events hosted, sponsored, or attended by Awin.

Create an Account – Follow the link and fill up the registration form to create your Awin account. Once your account is verified, you will be able to access Awin’s complete tools and benefits, including the company’s tools for advertisers and tools for publishers. With an Awin account, you can optimize and improve your affiliate marketing program with the help of such tools as bounceless tracking, cross-device tracking, link converter, opportunity marketplace, coupon attribution, and various promotional tools, among many others.

Awin FAQs

What are the requirements to be an advertiser on Awin?

Awin requires you to have a transactional website that sells either a product or a service. Once you submit an application, Awin will schedule a phone call to discuss your website’s average monthly unique visitors, the average order value, and the website’s conversion rate of visitors from browsers to buyers.

As an advertiser, your website will need to meet a minimum traffic requirement set by the company. Publishers will need either a website or an online channel that provides a viable promotional method.

Can I work with publishers who are not on Awin’s network?

Yes, you can work with publishers who are not already on Awin’s network. Get in touch with your account manager who will guide you and the publishers through working with Awin’s network.

How much do affiliate networks charge?

Awin’s network operates on a performance-based business model in partnership with advertisers and publishers. Depending on the cost-per-acquisition, the company negotiates a commission payment that an advertiser needs to pay for a completed action such as a customer sale. Awin will then charge an additional percentage over the commission payment as its service fee. The company may also charge platform access fees on top of the above payments.

How often will I get paid?

Awin pays on the 1st and 15th of every month. If you choose to get paid once a month, Awin will pay on the 15th of a month for the commissions earned up to the 30th of the previous month.

How can I get paid?

Awin offers payments via BACS, international wire transfer, or ACH.  The company can pay non-UK bank accounts by ACH transfer, international wire transfer, SEPA transfer, and Domestic payments in NOK, SEK, DKK, PLN, CHF, and AUD.

You will have to enter your payment details in your publisher account by completing the ‘Payment Details’ form in the 'Account' section on the Awin website.

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