Illesteva Customer Service

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Illesteva also offers an FAQ page to answer your questions on topics like shipping, returns, maintenance, prescription, and more.

Illesteva Coupons and Deals 2024

  • Illesteva offers free UPS SurePost shipping for all domestic orders above $125. Learn more here. Free Shipping
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  • Deals
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Sorry, there are currently no active offers available for Illesteva

Expired Offers

These offers had officially expired, but may still work.
10% Off
Nick Kyrgios X Illesteva - Available Now, Get 10% Off Your First Order!
10% Off
Nick Kyrgios X Illesteva - Available Now, Get 10% Off Your First Order!
10% Off
Nick Kyrgios X Illesteva - Available Now, Get 10% Off Your First Order!
10% Off
Nick Kyrgios X Illesteva - Available Now, Get 10% Off Your First Order!
10% Off
Nick Kyrgios X Illesteva - Available Now, Get 10% Off Your First Order!
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More Ways to Save at Illesteva

Book A Complimentary Appointment - Now you can book an online style appointment at Illesteva for free to get the VIP treatment at home. One of Illesteva’s in-house frame stylists will help to find your perfect fit virtually. So, meet with a virtual stylist and have expert consultation absolutely free.

Return Your Frame for Free or Exchange It - If you’re not satisfied with your frame, let the company know about that and a company stylist will suggest an exchange or you can return that for free within 10 days of the purchase. Illesteva will send you a prepaid return label and refund the full amount later.

Get A Complimentary Re-fill - If your prescription is filled and it does not feel correct, you have 30 days to contact Illesteva and the company will offer one complimentary re-fill.

Join the Mailing List - Join the mailing list of Illesteva and stand a chance to win an Illesteva’s signature frame. No purchase necessary to enter or win, Illesteva will select one winner per month and contact them by email. Plus, the company will send all the email notifications about promotional events and special offers.

Illesteva Shipping Policy

Free Shipping

Illesteva offers free UPS SurePost shipping for all domestic orders above $125.

Domestic Shipping Options and Delivery Time

Illesteva ships domestically to the addresses of the United States via UPS SurePost shipping. All orders are processed and shipped on business days only. The company doesn’t ship on weekends and national holidays and to any PO Box addresses. Add additional 10 business days to get your hands on prescription orders as they take longer to deliver. A signature upon delivery is required for all orders.

International Shipping

Illesteva also ships internationally to various countries except for the EU, Russia, China, and Iran. All international orders are shipped via DHL from Illesteva’s Miami warehouse within 3 business days and it will take approximately 10 days to arrive at the international destination. Prescription orders take 10 business days more to arrive. Illesteva offers $39 international shipping worldwide (except Russia, Iran, and China) and $10 shipping to Canada. All international orders are subject to surcharges.

To read more shipping and delivery-related FAQs, click here.

Illesteva FAQs

How can I redeem an Illesteva discount code?

To redeem your discount code of Illesteva, simply navigate to the site and go to any product page and add the item to your shopping cart.

Click on the “ADD TO CART” button and the product will be added to your cart. You can adjust the quantity later. For prescription lenses, do not forget to add your prescription details to proceed further.

The sliding My Cart menu will pop up from the right-hand side of the screen, click CHECKOUT NOW to start the checkout process.

Illesteva coupon code input

On the checkout page, enter your discount code into the box as specified in the screenshot above.

Click the “Apply”  button to redeem.

Once the discount code is applied, go ahead and add your shipping and other details to place the final order.

Why is my Illesteva discount code not working?

If your discount code of Illesteva isn’t working, it could be due to the following reasons:

  • Check if the discount code is already used or not. You can’t use them twice.
  • Check if the discount code is correctly entered without any typographical error.
  • The promotional code is already expired and no longer valid.
  • Discount offers are usually not valid for every item you see on the online store of Illesteva. Certain discount exclusions are there. Check your cart and ensure the only eligible merchandise is there to redeem.
  • The discount code you have entered could be case-sensitive. Type accordingly.
  • Remove the redundant spaces if there are any.

How can I know more about Illesteva’s discounts and special offers?

Keep visiting the current Koopy page for the latest discount codes and special offers of Illesteva. We always keep this page updated with the up-to-date discount codes and latest promotional offers.

Can I return an item purchased on sale?

No, all sale items are FINAL SALE and cannot be returned or exchanged. This includes any promo code over 15% off.

Can I use my FSA or HSA cards to pay?

Yes, you can use your Flexible spending accounts (FSA) and health savings accounts (HSA) to reimburse the payment. You can use the FSA or HSA card like any credit/debit card during check out to process the payment.

If you don’t have an FSA or HSA, you can still send in the receipt to your insurance carrier for reimbursement if your vision insurance coverage includes out-of-network benefits.

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