J.Crew Customer Service


Live Chat Available

Contact Form Available

Browse the support page of the J.Crew website for any help with online orders, international orders, shipping, returns, exchanges, and promotions, among other topics.

J.Crew Creek Coupons And Deals 2023

  • J.Crew offers free Standard shipping to J.Crew Rewards members for eligible orders. Learn more here. Free Shipping
  • J.Crew offers in-store pick-up for select items at local J.Crew stores in the US only. Learn more here. In-Store Pickup
  • Join J.Crew Rewards to earn points, get rewards, and enjoy free shipping, among other benefits. Learn more here. Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for J.Crew

Expired Offers

These offers had officially expired, but may still work.
Up to 40% Off
Up to 40% off summer styles, plus extra 30% off sale styles.
50% Off
50% off swim & more summer styles, plus extra 50% off sale styles.
Up to 40% Off
Up to 40% off summer styles, plus extra 30% off sale styles.
50% Off
50% off swim & more summer styles, plus extra 50% off sale styles.
50% Off
Shop women's & kids' summer styles on sale, plus extra 50% off sale styles.
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J.Crew Discount Plans

Type Availibility Discount Value
Military Discount no -
Senior Discount no -
First Responder Discount no -
Teacher Discount yes 15%
Student Discount yes 15%

More Ways to Save at J.Crew

Sign Up For The Newsletter When you sign up for J.Crew's newsletter, you will get the latest updates regarding all of their products, and be the first one to know about any promotions or sales.

Register For J.Crew Rewards You will earn one point for each dollar that you spend. Whenever you reach 200 points, you are going to get a $5 reward. Other amenities include free shipping.

Get J.Crew Credit Card When you sign up for the J.Crew credit card, you get a 15% discount on using your card for the first time.

Shop From The Sale Section You can find a plethora of different sales and discounts on a variety of J.Crew items when you shop from their Sale section.

Get A Discount If You Are A Student Or A Teacher Both college students and teachers are eligible for a 15% discount.

Follow J.Crew On Social Media Don’t forget to follow J.Crew on Facebook, Twitter, and Instagram in order to stay up-to-date with everything. 

J.Crew Shipping Policy

Shipping Options

J.Crew’s shipping options include Standard, Expedited, Overnight, and Saturday shipping.

The shipping method offered at checkout may vary according to the specific shipping address and the selected items.

Shipping Duration

Shipping Method

Order Placement Time

Estimated Delivery Time



3 to 6 business days



2 to 3 business days


Within 3 pm ET Monday through Friday

Next Day

After 3 pm ET Monday through Wednesday

Within 2 days

Between 3 pm ET Thursday and 3 pm ET Friday

On Monday

Between 3 pm ET Friday and 3 pm ET Monday

On Tuesday


Between 3 pm ET Thursday and 3 pm ET Friday

On Saturday

Deliveries of all monogrammed and personalized orders may take up to two additional weeks.

Shipping Charges

Shipping charges apply as per shipping address. However, the flat rate shipping charge is $5 for Standard shipping, $15 for Expedited shipping, $25 for Overnight shipping, and $35 for Saturday shipping.

Shipping Destinations

J.Crew ships to all 50 states, US P.O. boxes, U.S. territories, and APO/FPO/DPO addresses. The store also offers international shipping to Canada and over 100 international destinations via UPS i-parcel. For a complete list of the international destinations and international shipping charges, click here.

Free Shipping

J.Crew offers free Standard shipping on qualifying orders to J.Crew Rewards members. Free shipping is automatically applied to qualifying orders at checkout. The free shipping offer does not apply to previous purchases or gift cards and cannot be redeemed for cash.

Free shipping orders to the continental U.S., Alaska, and Hawaii are shipped via standard shipping and delivered by USPS or UPS. Free shipping orders to P.O. Boxes, APO/FPO/DPO addresses, Guam, Puerto Rico, and the U.S. Virgin Islands are delivered via USPS.

Click here to learn more about the shipping policy of J.Crew.

J.Crew Coupon FAQs

How to redeem J.Crew coupons or promo codes?

First, add at least one item to your shopping bag. Once you have one or more items in your shopping bag, click the bag icon at the top right corner to proceed to checkout. On the checkout page, you will see an option to ‘Add a promo or gift card’ below the payment summary. Enter the coupon or promo code in the box and click ‘Apply’ to redeem the code successfully.

How can I track my order?

If you haven’t registered on the J.Crew website then you can check the status of your order by clicking here. On the other hand, if you have created an account on the website then you can track the status of your order by clicking on your J.Crew account and following the steps thereafter.

What payment methods are accepted by J.Crew?

J.Crew accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal

What is J.Crew’s return and exchange policy?

When it comes to the return and exchange policy of J.Crew, the store accepts items back under certain conditions. Firstly, the merchandise should not be defective. Plus, it should be unworn and unwashed as well. If the item meets these criteria then it can be returned or exchanged for a different item. Also, the items should be sent back to J.Crew within thirty days of their original purchase, if the customer wants to return or exchange them.

How can visitors find new deals and discounts on J.Crew products?

You can find the latest J.Crew discounts and deals on the website. You can also sign up for J.Crew’s newsletter in order to stay updated. Furthermore, you can also find the latest J.Crew coupon codes when you revisit the page you are currently on.
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