JUUL Labs Customer Service

855-509-5885

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Check out the support page of Juul's website for information about shipping, age verification, Juul devices, orders, availability, and various other issues.

JUUL Labs Coupons and Deals 2024

  • Juul offers free Standard shipping on orders over $50 and free shipping for all auto-ship orders. Learn more here. Free Shipping
  • Join the JUUL Pass benefits program to enjoy a welcome discount, special offers, rewards, and exclusive perks. Learn more here. Rewards Program
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$50 Off Your First Purchase of $55+
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Expired Offers

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JUUL Labs Discount Plans

Type Availibility Discount Value
Teacher Discount no -
Senior Discount no -
First Responder Discount yes 15%
Military Discount yes 15% (on JUULpods)
Student Discount no -

More Ways to Save at JUUL

Become a JUUL Pass member Create a JUUL account to become a JUUL Pass member and enjoy several benefits, including device coverage, replacement assistance, exclusive access, and other perks. Once you join the benefits program, you will enjoy a 40% welcome discount on your first order, 50% savings on device replacements up to two times per year, and free shipping for orders over $50, among other benefits.

Save with Auto Ship Subscribe to JUUL and get JUUL products delivered to your home once a month. When you subscribe to auto-ship, you will enjoy 15% off JUULpods, free shipping on every order, and flexible delivery. You can postpone or reschedule your delivery and cancel your auto-ship subscription any time you like.

Grab the Exclusive Benefits JUUL offers exclusive benefits for those who serve and their spouses, including military personnel, veterans, and first responders. If you belong to any of the aforementioned groups, you will enjoy 15% off JUULpods, special offers, discounts on device replacements, an enhanced auto-ship program, and referral rewards.

JUUL Shipping Policy

Shipping Options

JUUL delivers its products via standard and express shipping.

  • Standard ShippingStandard shipping of JUUL products is via USPS and takes 2 to 4 business days.
  • Express ShippingJUUL also offers express shipping for an additional cost. Express shipping takes 1 to 2 business days.
  • Auto-Ship Subscribe to auto-ship to get 15% off on JUULpods. You can get JUULpods delivered to your doorstep once a month and enjoy free shipping. You need to order a minimum of two 4-packs JUULpods for auto-ship. 2-packs JUULpods are not eligible for auto-ship. Auto-ship has a limit of 15 JUULpods packs per month.

Shipping Time

JUUL ships orders from Monday through Friday. Orders placed before 3 pm PST ship on the same day, while orders placed after 3 pm PST ship on the next business day.

Estimated shipping time is exclusive of the order processing time, which may take an additional business day.

Orders containing portable charging cases are shipped via ground shipping and may take longer to be delivered.

Shipping Destinations

JUUL cannot ship to certain localities and states due to local ordinances or state legislation. For a complete list of the states and locations the company does not ship to, click here.

Free Shipping

Online orders totaling over $34 qualify for free standard shipping. All auto-ship orders are eligible for free shipping. JUUL Pass members enjoy free shipping for orders over $50.

For more details, click here.

JUUL FAQs

How old must I be to purchase a JUUL product?

You must be 21 years of age or older to order a JUUL product online.

How does JUUL verify my age?

To verify your age, JUUL will ask for your phone number for verification and two-factor authentication. Once you verify your phone number, JUUL will ask you to enter your name, date of birth, address, and the last four digit of your Social Security Number (SSN).

In case the site is unable to verify your age via your SSN, JUUL may ask for photos of the front and back of a government-issued ID.

Is it safe to provide my SSN or ID details on JUUL’s website?

JUUL verifies a customer’s age through trusted software and/or trained professionals. JUUL does not store or retain the last 4 digits of your SSN and deletes the photos of your ID after 30 days.

Where can I find JUUL coupons and promo codes?

Become a JUUL Pass member to get the latest offers, deals, product updates, and other promotional emails from the company.

For all the latest JUUL coupons and promo codes, keep an eye on this Koopy page you are currently viewing.

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