PetSmart Customer Service


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Petsmart offers plenty of information on the help center page to find answers to your questions on the topics mentioned below and more:

  • - Order and Product Information
  • - My Account
  • - Shipping and Delivery
  • - Payments and Refunds

Visit Petsmart Help Center here.

PetSmart Coupons And Deals 2022

  • Treats members get free standard shipping on orders over $49. Learn more here.

    Free Shipping
  • Join the program and you will earn 8 points for every dollar that you spend in stores and online. You can redeem these points at checkout on products and services. Learn more here.

    Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for PetSmart

PetSmart Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount yes 10%
Teacher Discount no -
Military Discount yes 10%
Student Discount no -

More Ways to Save at PetSmart

Get Free Shipping - Petsmart offers free standard shipping on orders of $49 or more to all Treats members. Free standard shipping is available in most areas. 

Sign Up For The Rewards Program - Earn points and receive perks through the Treats program. It's easy to join the program and earn points with every purchase.

Get The Best Price  - Petsmart will match any competitor's online everyday price for in-stock, identical products.

Grab Pet Birthday Discounts - Your pet receives a free birthday treat on your pet's birthday after registering for Treats.

PetSmart Delivery Policy

Delivery Options

PetSmart offers Standard, Guaranteed 2-Day, Guaranteed Next-Day, and Second Day shipping options.

Shipping to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, and the U.S. Territories are mostly offered via USPS.

Delivery Time

Shipping Methods

48 contiguous States

Alaska and Hawaii


2 to 3 business days


Guaranteed 2-Day

2 business days


Guaranteed Next-Day

Next business day


Second Day


2 to 3 business days

Shipping to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, and the U.S. Territories are mostly offered via USPS and take 3 to 8 business days to arrive.

Delivery Charges

Shipping charges depend on the order and the shipping method selected. Shipping charges are computed at checkout. If your order is eligible for free shipping, choose ‘Standard Shipping’. The discount will appear in the order summary.

Delivery Locations

PetSmart ships to the United States, U.S. Territories, APO/FPO addresses, P.O. Boxes, and Canada.

For more information on PetSmart’s shipping policy, click here.

PetSmart FAQs

How can I redeem the PetSmart promo code?

Visit the PetSmart website, select your desired items, and add them to your shopping cart. Once you are finished with your shopping, click the shopping cart icon on the top right corner of the webpage. Once you are on the shopping cart page, you will see the order details. Scroll down and you will see the ‘Add a Promo Code’ option.

petsmart promo code

Under the ‘Add a Promo Code’ option, you will see the ‘Enter Promo Code’ box. Enter the code in the box and click ‘Apply’. Once applied, click ‘continue to checkout’.You can checkout by signing in, creating an account, or as a guest. At checkout, you will have to add your shipping address and payment information and proceed further to place the order.

Why is my PetSmart promo code not working?

If your PetSmart promo code is not working, try the following –

  • Correct any wrong use of the upper or lower case in the promo code.
  • Remove any unnecessary spaces entered in the promo code.
  • Check whether the item is eligible for the promo code or not.
  • Adhere to the terms and conditions of the promo code.
  • Whether the promo code is valid.

Can I use multiple PetSmart promo codes?

Promo codes must be used only one at a time. If you use multiple promo codes, the previous one might get applied. Moreover, promo codes cannot be combined with other discounts.

What payment methods are accepted by PetSmart?

PetSmart accepts American Express, Discover, MasterCard, Visa, PayPal, and gift cards.

Where can I find out about PetSmart promo codes?

To know more about the latest updates on PetSmart promo codes, you can visit the website or sign up with your email address.You can also visit this page for PetSmart's latest promotional offers.
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