AAFES Customer Service


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Visit the customer service page of the AAFES website to know more about online orders, account management, shipping, returns, payments, company policies, and other additional support.

AAFES Coupons and Deals 2023

  • AAFES offers free Standard shipping on orders of $49 or more and orders placed with the MILITARY STAR Card. Learn more here. Free Shipping
  • In-store pick-up is available for eligible items at select Exchange stores. Learn more here. In-Store Pickup
  • Get the MILITARY STAR Credit Card to earn rewards, get discounts, enjoy free shipping, and various other benefits. Learn more here. Rewards Program
  • AAFES offers price matching on local competitor's current prices of identical in-stock eligible items. Learn more here. Price Match
  • AAFES offers three convenient layaways in stores, excluding certain merchandise. Learn more here. Layaway
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Sorry, there are currently no active offers available for AAFES

More Ways to Save at AAFES

Create an Account Check your eligibility by filling out the form on the landing page and create an AAFES account to take full advantage of Exchange’s online benefits. The benefits of an AAFES account include free shipping, no sales tax, price matching, affordable prices, and access to specialty vendors and stores. With an Exchange account, you can also enter sweepstakes and shop from the weekly ads to save even more.

Join the MILITARY STAR Rewards Apply for the MILITARY STAR Rewards program and get $1000 worth of Military Clothing Line Credit at 0% interest. You can also earn 2 points for each dollar you spend with the MILITARY STAR Credit Card. For every 2000 points, you will get a $20 rewards card. In addition to that, you also get several discounts on select products throughout the year to help you save money.

Browse the Savings Center Browse the online Savings Center on Exchange’s website for all the latest deals, current offers, and limited-time offers. Save money with Exchange Deals on various products, including electronics, furniture, household items, clothing, footwear, toys, and more. You should also check out Exchange’s Deal of the Day, which is updated every day.

Check Out the Clearance Clearance sales are the ideal opportunity to save substantial money on discounted products. The Exchange Clearance offers generous discounts of up to 60% on select clearance products and prices of on-sale products start at just $1 or even less. Furthermore, you can even get discounts up to 80% on select products when you log in to your Exchange account.

AAFES Shipping Policy

Shipping Options

AAFES offers home delivery via Standard, Priority, and Oversized shipping options. Standard shipping is offered via FedEx Ground, UPS, and USPS.

Oversized shipping is provided for such oversized and/or overweight items such as large furniture, large electronics, large appliances, aerobic equipment, gym equipment, and swimming pools, and is available only within the contiguous US.

The available shipping options for each product are listed on their respective product description pages and will also be displayed at checkout based on the items in an order and the delivery location.

AAFES also offers in-store and curbside pick-up options for most products, including firearms.

Shipping Duration and Charges

Items from Exchange warehouses are shipped within 2 business days, while items from suppliers are shipped within 3 business days.

  • Standard – Standard shipping orders are delivered within 7 business days and the Standard shipping charge is $4.95 for orders below $49. Standard shipping is free for orders of $49 or more.
  • Priority – Priority shipping is faster than Standard shipping and is available for most items for a nominal surcharge. Priority shipping can be selected at the checkout if available and the applicable shipping charge along with the estimated delivery time will also be displayed at checkout.
  • Oversized – Oversized shipping is available only within the contiguous US and offers three service levels, namely Bronze, Silver, and Gold. The shipping and handling charge for Oversized shipping depends on each item in an order and will be displayed at checkout.

Shipping Destinations

AAFES ships to all U.S. Army and Air Force installations around the world as well as street addresses within the USA. However, the shipping options vary according to the delivery locations and Oversized shipping is not available outside the contiguous US.

Free Shipping

AAFES offers free Standard shipping on all orders of $49 or more. Furthermore, Standard shipping is also free on orders paid for with the MILITARY STAR Card or containing at least one Military Clothing Sales Stores item.

Orders shipping to deployed locations, such as Bosnia, Kosovo, or OIF/OEF among others, also qualify for free Standard shipping.

To know more about the shipping and pick-up policies of AAFES, click here.


How do I redeem an AAFES coupon or promo code?

To redeem an AAFES coupon or promo code, go to the Exchange website and log in to your AAFES account or create a new one. Select the products you wish to order and click ‘Add to Cart’. When you have finished shopping, click the shopping cart icon on the top right of the web page.

On the shopping cart page, locate the coupon or promo code field and enter your coupon or promo code in the box. Click ‘Apply’ to redeem your code and then proceed to checkout once your discount code has been approved.

What should I do if my promo code is not working?

If your promo code fails to apply to your order then check the expiry date of your code to make sure it is valid at the time of use. You should also look for and rectify any typing errors, including spelling mistakes, wrong letter cases, and the use of spaces in the codes.

If your promo code still does not work then read the terms and conditions of the promotion to ensure that your order as well as each item in your order qualifies for the promotion. Check whether you had already used the code on a previous order. Most coupons and promo codes are for one-time use only unless otherwise specified.

Can I combine a manufacturer’s coupon with an Exchange coupon?

Yes, AAFES allows you to combine one manufacturer’s coupon with one Exchange coupon unless prohibited by the terms and conditions of either coupon.

Where can I find AAFES coupons and promo codes?

Create an online AAFES account to receive the best deals, special offers, exclusive discounts, sale alerts, and other promotional emails or messages from Exchange.

You can also find the latest AAFES coupons and promo codes on this page you are currently reading.

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