Vivid Seats Customer Service

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Vivid Seats has a rich Knowledge Center that will provide you answers to your queries on the following topics and more:
  • - Shopping & Tickets
  • - Event Information
  • - Ticket Pricing
  • - Checkout & Payment
Visit the Vivid Seats Knowledge Center here.

Vivid Seats Coupons & Promo Codes 2024

  • Vivid Seats offers doorstep delivery to your purchased tickets. Learn more here. Delivery
  • Local Pickup, Will Call, and Paperless Walk-in tickets are typically available for pickup on the day of the event. Learn more here. In-Store Pickup
  • Join the Vivid Seats Rewards program & collect stamps on every ticket purchase to redeem them for rewards. Learn more here. Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
$10 OFF
Deal
Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
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$10 OFF
Deal
Existing Customers! Get $10 Off Ticket Orders Over $100.
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UP TO $100 OFF
Deal
2 years ago 1409 days left

Up to $100 Off Your Order

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
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10% OFF
Deal
Limited time offer! Get an Extra 10% Off your first order of $300+. Cannot be combined with any other offers or promotions. Exclusions: Some exclusions apply
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20% OFF
Deal
2 years ago

20% Off Your Order

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
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$20 OFF
Deal
2 years ago

$20 Off $200+

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
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$15 OFF
Deal
2 years ago

$15 Off Your Order

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
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UP TO 10% OFF
Deal
Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
GET DEAL
SHOW COUPON
10% OFF
Deal
2 years ago

10% Off Your Order

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
GET DEAL
SHOW COUPON
10% OFF
Deal
2 years ago

10% Off Your Order

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
GET DEAL
SHOW COUPON
10% OFF
Deal
2 years ago

10% Off Sitewide

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
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SHOW COUPON
$10 OFF
Deal
2 years ago

$10 Off Orders $100+

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
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SHOW COUPON
$20 OFF
Deal
Get $20 off your first ticket purchase of $200 or more! Terms and conditions apply. Cannot be used in conjunction with any other offers, promotions or coupons. Limited time offer.
GET DEAL
SHOW COUPON
$20 OFF
Deal
2 years ago

$20 Off $200+

Tap offer to copy the coupon code. Remember to paste the code when you check out. Online only.
GET DEAL
SHOW COUPON

Expired Offers

These offers had officially expired, but may still work.
$10 Off
Deal
1 year ago Expired

Expired$10 OFF all Tickets

This deal offers $10 off of $100. Used for new customers. Sitewide.

More Ways to Save at Vivid Seats

Look for the Promo Codes and Coupons - Applying promotional codes is the best way to save some bucks at Vivid Seats. Swing by this page before booking your tickets. You may explore some money-saving promo codes as well as amazing deals.

Sign Up for Vivid Seats Rewards - Join the loyalty program of Vivid Seats called Vivid Seats Rewards to start earning rewards cash with every purchase you make. You can redeem them later on future orders. Choose any plans from MVP, Rock Star, and Hall of Famer, and you can earn up to 9% Cash Back on every purchase.

Download the App - Get the Vivid Seats App and receive push notifications with discounts directly to your iOS or Android-enabled device for events you may be interested in. Also, if you’re a Vivid Seats Rewards loyalty member, you can redeem your rewards cash through this app.

Follow on Social Media - Follow Vivid Seats on the leading online social platforms like Facebook, Twitter, Instagram, and YouTube to stay in the loop with the latest happenings at the company. 

Vivid Seats Delivery Policy

Buyers can get their tickets via multiple different options namely Shipping, Mobile E-ticket Delivery, Instant Download, Electronic Transfer, and Special Delivery. You can choose any option according to your convenience. You can choose your delivery method at checkout.

Shipping and Delivery

Vivid Seats can only ship the tickets when confirms the availability of your tickets. Once the order is placed, customers will get an email identifying the estimated shipping date and time. The tracking number is also emailed to the recipient once the tickets are shipped. Customers can get their tickets delivered before the events only. All standard delivery will be made via UPS.

For expedited service like Overnight Delivery, tickets will be delivered to you quickly as requested. You can also request for Local Pickup as a part of Special Delivery Services.

Electronic Transfer

Electronic Transfer tickets are transferred online and should be displayed on a smartphone device for entry. You can access your ticket through your online account. Show the attached barcode to the attendants and they will scan the barcodes from your phone to allow entry.

AXS Mobile ID

If you have an AXS account, tickets will be emailed to you as an AXS Mobile-ID. It is a paperless, convenient, and secured digital ticketing system.

Vivid Seats FAQs

How do I redeem a Vivid Seats promo code?

To redeem a Vivid Seats promotional code, first, log in to the website and select the event you want to get the tickets for. Choose your ideal seating arrangement and proceed to the Checkout.

On the Shipping and Delivery section, put your shipping address and delivery method to continue. Next, select your payment method and continue to place the order.

On the ‘Place Order’ section, you will notice the Promo Code box at the extreme right of the screen labeled ‘Apply a Gift Card or Promo Code’. Click on it to expand and put your promo code to apply.

Why is my promo code not working?

If your Vivid Seats promo code doesn’t work, try the following:

  • Check for possible spelling mistakes while typing the code.
  • Promotional codes are subject to expiry. So, check for the expiry date and ensure the code is not yet expired.
  • The ticket you have selected to purchase may not be eligible for the promotional offer.
  • You may have put redundant spaces before, after, or between two letters. Hence, make sure to remove them correctly.

How can I know about all the latest promotions and updates about Vivid Seats?

Subscribe to Vivid Seats email service and get notified with all the latest event announcements, updates, and ticket releases. You won’t miss out on the great deals too.

Alternatively, you can bookmark the page you are currently on for more Vivid Seats promotional offers and discounts.

How can I buy a Vivid Seats Gift Card?

Visit the Vivid Seats Gift Cards and Promotions page, select your order quantity, amount, and card type to place an order. Simply order and send the gift of a live event to your dear ones. Both tangible and digital gift cards are available to order.
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