American Girl Customer Service

(800) 845-0005

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American Girl also has a rich FAQ section that answers many questions on topics like Order Placing, Order Status, Shipping & Delivery, Returns or Exchanges, AG Rewards Membership & Benefits, etc. Visit the American Girl FAQ page here.

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American Girl Coupons & Promo Codes 2023

  • American Girl offers Free Standard delivery for orders of $140 or more. Free shipping will automatically apply at checkout. Learn more here. Free Shipping
  • American Girl offers a convenient in-store pickup service when you order online & choose an eligible store to pick it up. Learn more here. In-Store Pickup
  • Curbside delivery is also available when you choose an eligible retail location to pick up your order. Choose your location here. Curbside
  • Join the American Girl Rewards program & get $10 in rewards for every 200 points, plus other benefits. Learn more here. Rewards Program
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  • Deals
  • Coupons
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  • Expired
15% Off
Save 15% Off Truly Me™ !Get 4 Truly Me™ accessories and save! Restrictions apply.

Expired Offers

These offers had officially expired, but may still work.
$25 Off
Enjoy $25 off $145+ orders — including dolls! Use code GIFTNOW for last-minute magic. Ends 12/11. Restrictions apply.
$25 Off
Wonderful winter savings! Enjoy $25 off when you spend $150+ with code SHINE2022. Ends 11/1. Restrictions apply.
$20 Off
Ahhh-mazing savings! Enjoy $20 Off purchases of $125+.Restrictions apply.
40% Off
Upto 40% Off on Stoney Clover Lane!
Up to 40% Off
Shop now and enjoy up to 40% off select favorites through the end of the month!
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More Ways to Save at American Girl

Sign Up for Promotional Emails Sign up with your email address and be the first to know about American Girl’s special promotions and premium content. You will also get notified about the new products and all other information about American Girl.

Join AG Rewards for Free Join AG Rewards and earn points when you order online, or shop in-store. You get a $10 certificate for every 200 points you earn. You can also enjoy additional perks like special offers on your birthday, early access to new products, an annual reward bonus, and more with your membership.

Get Guidance for Grown-ups for Free American Girl offers learning materials to the parents and all grown-ups for free. Check out these guides that you can download without charges and give your girls an entertaining yet informative way to explore life skills.

Stay Connected on Social Media – Follow American Girl on Facebook, Instagram, Pinterest, Twitter, and YouTube for promotional offers, latest arrivals, news updates, and more. Stay connected to American Girl on these social media pages and keep saving with the new offers and deals.

American Girl Shipping Policy

Shipping Options, Duration, and Charges

Shipping Method

Minimum Order Value

Shipping Charges

Shipping Duration


$40 or Less


The delivery date appears at checkout,

and the calculation starts on the first business day

since the order is placed.

$40.01 to $80


$80.01 to $134.99


$135 or More





3 business days




2 business days

Shipping Destination

American Girl ships to the 48 contiguous states, Alaska, Hawaii, U.S. Territories, APO/FPO addresses, and P.O. Boxes.

For further information on American Girl’s shipping policy, click here.

American Girl FAQs

How to redeem an American Girl offer code?

To redeem an American Girl offer code, you must visit the American Girl website, select the items you want, and add them to the shopping bag.

Click on the bag icon on the top right and you will land on the shopping bag page with your order summary. Scroll down and you will see a ‘Have An Offer Code?’ box. Enter the code in the box and click ‘Apply’.

Once applied, proceed to checkout. You can sign in, create an account, or continue as a guest.

In case you have missed entering your code earlier, you can still redeem your code by scrolling down and entering your code in the ‘Have An Offer Code?’ box and clicking ‘Apply’.

Once you have entered your code, you can proceed to fill in the rest of the details and complete your order.

What methods of payment can be used while placing an order at American Girl?

American Girl accepts Affirm, gift cards, and credit cards, including MasterCard, Visa, American Express, and Discover.

Why is my American Girl offer code not working?

If your American Girl offer code does not work, check the following:

  • You must have added items that are not eligible for the offer code.
  • Your order does not meet the minimum value, if any, as per the terms of the offer code because of which the code is not applied.
  • You must have entered the code wrongly. Check for any unnecessary spaces or letter case mismatch and correct them accordingly. The code must be written exactly the way you can see it.
  • Expired codes are deemed invalid. Check whether your code has already expired or not.
  • Some codes cannot be combined with other offers. Check the terms and conditions of the code, and ensure you are not violating any such terms.
  • Mostly, one offer code can be used only one time. Check whether you have already used the offer code on a previous order or not.

Where can I get the latest American Girl offer codes?

You can sign up with your email address and create an account with American Girl to receive the latest offer codes on your registered email address.You can also stay connected to American Girl on the social media pages for the offer codes.Alternatively, you can also visit this page for the latest American Girl offer codes.

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