FamilyTreeDNA Customer Service

1-713-868-1438

Live Chat Available

Explore FamilyTreeDNA's online learning center to learn more about ordering, shipping, test process, group projects, and other important topics.

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FamilyTreeDNA Coupons & Promo Codes 2024

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  • Deals
  • Coupons
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  • Expired
Sale
Deal
Save $20 on Family Finder and discover your ancestry during FamilyTreeDNA's DNA Day Sale!
Up to $50
Deal
Save up to $50 on FamilyTreeDNA's ancestry testing services during its DNA Day Sale!
Sale
Deal
Save $30 on mtDNA and discover your maternal ancestry during FamilyTreeDNA's DNA Day Sale!

Expired Offers

These offers had officially expired, but may still work.
Sale
Deal
Save $30 on mtDNA and discover your maternal ancestry during FamilyTreeDNA's Holiday Sale!
Up to $50
Deal
Save up to $50 on FamilyTreeDNA's ancestry testing services during its Holiday Sale!
Sale
Deal
Save $30 on Family Finder and discover your ancestry during FamilyTreeDNA's Holiday Sale!
Up to $50
Deal
Save up to $50 on FamilyTreeDNA's ancestry testing services during its Early Bird Sale!
Up to 40% Off
Deal
Get up to 40% off FamilyTreeDNA's ancestry testing services during its Summer Sale!
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More Ways to Save at FamilyTreeDNA

Check out Test Bundles Follow the link to the FamilyTreeDNA website and check out the various test bundles that the company offers. With FamilyTreeDNA’s test bundles, you can now test more and save more money. If you want a DNA test of your family, you can order the family finder test bundles instead of purchasing multiple single tests. FamilyTreeDNA offers good deals on test bundles to help customers save money.

Explore the Forums Visit the linked page and explore FamilyTreeDNA’s forums for the latest updates and communications from the company. When you visit the forums, you can find out about new features, bug reports, announcements, success stories, scientific papers, possible offers, and various discussions on DNA-related topics, among other valuable resources.

Follow on Facebook Follow FamilyTreeDNA on Facebook to keep up to date with the company’s latest news and announcements. When you follow the company on social media, you may find interesting articles, genealogical studies, new technologies, sale alerts, and other marketing or promotional posts from FamilyTreeDNA.

FamilyTreeDNA Shipping Policy

Shipping Options                                                              

FamilyTreeDNA offers Standard shipping via DHL eCommerce for customers in the USA. Expedited and Next-Day shipping options via FedEx are available for customers in the contiguous USA. International orders also ship Standard via DHL eCommerce.

Shipping Durations

The table below lists the estimated shipping durations for the different shipping methods.

Shipping Method

Estimated Delivery Duration

Standard

Within 5 to 7 business days

Expedited

Within 2 to 3 business days

Next-Day

Within 1 to 2 business days

Standard International

Several weeks

The delivery durations listed above are estimates only and are subject to change during sales and holiday seasons.

Shipping Charges

The applicable shipping charges for domestic and international orders are listed in the table below based on the shipping method selected at checkout.

Shipping Method

Shipping Charge

First Single Kit

Per Additional Kit After First Kit

Standard

$9.95

$4.95

Expedited

$19.95

$4.95

Next-Day

$35

$40 for Saturday Deliveries

International

$9.95

$4.95

The Expedited shipping charges listed in the table above are in addition to the standard $9.95 shipping and handling fee.

Shipping Destinations                                      

In addition to the USA, FamilyTreeDNA also ships orders to select international locations. The company cannot ship orders to Iran and Sudan due to the customs restrictions of these countries.

For more information about the shipping policy of FamilyTreeDNA, click here.

FamilyTreeDNA FAQs

How do I redeem a FamilyTreeDNA coupon or promo code?

To redeem a FamilyTreeDNA coupon or promo code, go to the company’s website and select the kit(s) you want to order. Choose the order specifications and add them to the shopping cart. When you are ready to order, click the shopping cart icon on the top right side of the webpage and proceed to view your cart.
familytreedna coupon code
On the cart page, enter your coupon or promo code in the “Coupon Code” box as shown in the screenshot above and click “Apply” to redeem the code. Once the code has been successfully applied to your order, proceed to checkout and place your order.

What should I do if the code does not redeem?

If the code does not redeem, check the expiry date of the code to make sure it was valid. Correct typing mistakes like letter case errors or wrong spellings and try to redeem the code again.

Read the terms and conditions of the code to determine whether your order qualifies for the offer. You should also ensure that all the items in your order are eligible for the promotion.

What payment methods does the online store accept?

The online store accepts American Express, Discover, MasterCard, and Visa for online purchases.

How do I get FamilyTreeDNA coupons and promo codes?

Explore FamilyTreeDNA’s forums and social media pages to find out more about DNA testing, product updates, sales, and other promotional offers.

You can also find the latest coupons and promo codes from FamilyTreeDNA on this Koopy page.

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