J. Crew Factory Customer Service


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Browse the support section of J.Crew Factory's website for assistance with online orders, finding stores, returns, shipping, sizing, and promotions, among others.

J. Crew Factory Coupons and Deals 2024

  • J.Crew Factory offers free Standard shipping on eligible orders over $99. Learn more here. Free Shipping
  • J.Crew Factory offers in-store pick-up at select stores in the US only. Learn more here. In-Store Pickup
  • Join J.Crew Factory Rewards to earn points, get rewards, and enjoy special offers, among other exclusive perks. Learn more here. Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for J. Crew Factory

Expired Offers

These offers had officially expired, but may still work.
70% Off
FLASH SALE: Extra 70% off clearance
Free Shipping
free shipping TODAY ONLY plus 60% off select styles
60% Off
2 years ago Expired

ExpiredTake 60% off select styles

Take 60% off select styles
60% Off
60% off select styles + extra 15% off your entire order when you buy 2+ around town styles
60% Off
Take 60% off select styles AND extra 50% off clearance
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J. Crew Factory Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Military Discount no -
Teacher Discount yes 15%
Student Discount yes 15%

More Ways to Save at J. Crew Factory

Shop The Clearance Buy the sale items and get a range of stylish clothing and accessories at discounted prices. Shop discounted men's clothing, women's clothing, and kids’ clothing and grab the bonus offers.

Check Out The Deals Find out the latest offers and grab your favorite styles at marked-down prices by visiting the Best Deals section.

Sign Up For The Rewards Program Sign up for the J. Crew Rewards Program and earn exclusive access to sales, offers, and so much more.

Get A J. Crew Credit Card Apply for a J. Crew Credit Card and use it to get additional discounts on your purchases. J. Crew Credit cardholders can also enjoy free standard alterations on items purchased with the card.

Grab An Educational Discount Are you a student or teacher? Get your academic identity verified to enjoy exclusive discounts on your purchases.

J. Crew Factory Shipping Policy

Shipping Options

J. Crew Factory offers Standard, Expedited, Overnight, and Saturday shipping options.

Shipping is available in P.O. Boxes and APO/FPO/DPO addresses.

Orders are majorly delivered via UPS and USPS.

Shipping Duration

Standard Orders are delivered within 3 to 6 business days.

Expedited Orders are delivered within 2 to 3 business days.

Overnight Orders placed Monday through Thursday by 3 PM ET are delivered the next day.

Saturday Orders are delivered on Saturday.

Shipping Charges

Shipping Method Shipping Charges
Standard $5
Expedited $15
Overnight $25
Saturday $35

Shipping Destination

J. Crew Factory ships to the 50 States, Washington D.C., P.O. Boxes, U.S. Territories, and APO/FPO/DPO addresses.

Free Shipping

Free standard shipping is available for orders above $99.

For further information on J. Crew Factory’s shipping policy, click here.

J. Crew Factory FAQs

How can I redeem a J. Crew Factory promo code?

Visit the J. Crew Factory website, select the items you want to buy, and add them to the bag. Click the shopping bag icon on the top right corner of the page. On the shopping bag page, you will see the ‘Add a promo or gift card’ option on the right side.

Under the ‘Add a promo or gift card’ option, you will see the ‘Promo or Gift Card’ box. Enter the code in the box and click ‘Apply’. Once your code is applied, click ‘Check Out Now’. You can sign in, create an account, or checkout as a guest. 

In case you have missed entering the code on the previous page, you can enter the code at checkout in the same way. Add shipping information, contact details, and payment information. Once added, click ‘Place My Order’.

What payment methods are accepted in J. Crew Factory?

J. Crew Factory accepts standard credit card payments.

Does J. Crew Factory offer any special discounts to students or teachers?

Yes, J. Crew Factory offers an educational discount to students and teachers. To access this offer, get your identity as a student or a teacher verified and earn a discount on your purchases at checkout.

Why is my J. Crew Factory promo code not working?

If your J. Crew Factory promo code is not working, check for the following:

  • Find and remove any unnecessary spaces or characters from the promo code.
  • Ensure that you adhere to the terms and conditions of the promo code.
  • Ensure the validity of the promo code as most codes expire after a certain time.
  • Whether the item you have selected is not eligible for the promo code.

How can I find the latest J. Crew Factory promo codes?

You can sign up with your email address to J. Crew Factory to get notified about the promotional offers and coupon codes. Alternatively, you can participate in the J. Crew Rewards Program, apply for the J. Crew Credit Card, or check the sale and offers section on the website for exclusive deals and promo codes.You can also visit this page for the latest promotional offers and coupon codes.
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