JCPenney Customer Service

1-800-322-1189

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JCPenney offers a help center with useful information to the customers on the following topics and more:

  • - Order & Shipping
  • - Pricing & Payment
  • - JCP Credit Card
  • - Product Information and Rewards

Visit JCPenney Help Center here.

JCPenney Coupons And Deals 2022

  • Place an order on JCP.com 2 hours prior to store closing to get your order.  Learn more here.

    Curbside
  • Carry your Driver's License or ID, and the credit card used to make the purchase to use in-store pickup. Learn more here.

    In-Store Pickup
  • Some orders qualify for free delivery. Choose a 7-9 business day delivery option during checkout. Learn more here.

    Free Shipping
  • Join the program and get extra 30% off, earn $10 rewards, receive birthday gifts, and special offers on your purchases. Learn more here.

    Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Up to an Extra 30% Off In-Store & Online
Deal
Copy and paste this code at JCPenney Exclusions: *Extra 30% off select original, regular and sale-priced apparel, shoes, accessories, fine jewelry, and home purchases. ...

Copy and paste this code at JCPenney

Exclusions: *Extra 30% off select original, regular and sale-priced apparel, shoes, accessories, fine jewelry, and home purchases. Extra 10% off select furniture, mattresses, electronics, small electrics, fitness equipment and accessories, floor care, blinds and shades, watches, and salon products. Each offer good in store and at jcp .com, excluding taxes and shipping charges, 8/6/20-8/9/20. One use per coupon, one coupon per customer; must be provided/surrendered at time of purchase. Dollar-off offers (including JCPenney Rewards) applied prior to companywide percent-off discounts or coupons. Does not apply to Clearance, Best Value, Limited Time Specials, adidas, Athletic Shoes, Baby Gear, Bobs from Skechers, Champion, Clarks, Columbia, Converse, Denizen from Levi’s, Disney Collection, Grasshoppers, Jewelry Trunk Shows, Keds, Levi's, Modern Bride Design Your Dream Ring, Nike, Personalized Jewelry, Puma, Reebok, Sephora, Skechers Athletic Shoes, Skechers Women's Shoes, Smartwatches, Team Sports Merchandise, Tempur-Pedic, Toys, In-Store Services, Service Plans, Gift Cards, Closing Store Purchases, current orders and prior purchases, or in combination with other coupon(s). Coupon can be combined with earned JCPenney Rewards and JCPenney Credit Card new account in-store discount. Coupon cannot be used for payment on account. Coupon cannot be redeemed as cash or merchandise credit if merchandise is returned. No cash value. JCPenney may refuse, or limit the use of, any coupon and/or return for any reason, including reoccurring disruptive behavior. Additional exclusions and exceptions may apply, see jcpenney .com/exclusions or store associate for details. REPRODUCTIONS WILL NOT BE ACCEPTED. INSTRUCTIONS FOR JCP.COM ORDERS: Enter online code when prompted at checkout or call 1.800.322.1189 and mention the code.


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GET DEAL
SHOW COUPON
40% Off
Deal
40% off Melonie T Long Sleeve High-Low Fit + Flare Dress
Up to 50% Off Select Xersion Activewear For The Family
Deal
Tip: No code needed! Sale available in-store at JCPenney locations. Details: Get Up to 50% Off Select Xersion Activewear for the Family. $6-$26.99. Reg. $14-$54....

Tip: No code needed!

Sale available in-store at JCPenney locations.

Details: Get Up to 50% Off Select Xersion Activewear for the Family. $6-$26.99. Reg. $14-$54.


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Up to 60% Off Select Razors & Groomers
Deal
Tip: No code needed! Details: Get Up to 60% Off Select Razors & Groomers for $9.99-$399.99. Reg $25-$570....

Tip: No code needed!

Details: Get Up to 60% Off Select Razors & Groomers for $9.99-$399.99. Reg $25-$570.


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Diamond Pendant Necklace For $19
Deal
Tip: No code needed! Expires: Ends: 8/23/2020 Details: Limited Time Special! Get Diamond Pendant Necklace in Sterling Silver for $19....

Tip: No code needed!

Expires: Ends: 8/23/2020

Details: Limited Time Special! Get Diamond Pendant Necklace in Sterling Silver for $19.


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Up to 50% Off a.N.a Apparel Including Women’s Plus & Petite Sizes Select Styles
Deal
Tip: No code needed! Details: Get 40%-50% Off A.N.A Apparel including women's plus & petite sizes select styles. Reg. $17-$70...

Tip: No code needed!

Details: Get 40%-50% Off A.N.A Apparel including women's plus & petite sizes select styles. Reg. $17-$70


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50% Off Select Styles Kids’ Xersion Activewear
Deal
Tip: No code needed! Details: Get 50% Off Select Styles Kids' Xersion Activewear for $6.99-$19.99. Regular price $14-$40....

Tip: No code needed!

Details: Get 50% Off Select Styles Kids' Xersion Activewear for $6.99-$19.99. Regular price $14-$40.


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Up to 40% Off Select Styles Coffee Makers on Sale
Deal
Tip: No code needed! Exclusions: Best Value Items. Details: No coupon code needed. Prices as marked. Tap to shop the sale now....

Tip: No code needed!

Exclusions: Best Value Items.

Details: No coupon code needed. Prices as marked. Tap to shop the sale now.


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Up to 50% Off Select Women’s Dresses
Deal
Tip: No code needed! Details: Sale! Get 25-50% Off Select Women's Dresses....

Tip: No code needed!

Details: Sale! Get 25-50% Off Select Women's Dresses.


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Up to 50% Off Home Stock Up Sale
Deal
Tip: No code needed! Details: No coupon code needed. Prices as marked. Tap to shop the sale now....

Tip: No code needed!

Details: No coupon code needed. Prices as marked. Tap to shop the sale now.


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Up to 50% Off a.N.a Apparel Including Women’s Plus & Petite Sizes Select Styles
Deal
Tip: No code needed! Details: Get 40%-50% Off A.N.A Apparel including women's plus & petite sizes select styles. Reg. $17-$70...

Tip: No code needed!

Details: Get 40%-50% Off A.N.A Apparel including women's plus & petite sizes select styles. Reg. $17-$70


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Up to 75% Off Sephora
Deal
2 years ago

Up to 75% Off Sephora

Tip: No code needed! Details: End of The Year Beauty Sale! Get Up to 75% Off Sephora...

Tip: No code needed!

Details: End of The Year Beauty Sale! Get Up to 75% Off Sephora


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40% Off
Deal
2 weeks ago 7 days left

40% Off Levi’s

40% Off Levi's
Extra 25% Off Online and In-Store
Deal

20% off your purchase or 25% off $75+

GET DEAL
SHOW COUPON
Ex30% Off
Deal
2 weeks ago 5 days left

Friends & Family Ex30% off AWYP

Extra 30% off. Ends 10/9. Coupon required. Exclusions apply.
Up to 50% Off
Deal
5 days ago 27 days left

UP TO 50% OFF Arizona FLEECE

UP TO 50% OFF Arizona FLEECE
40% Off
Deal
5 days ago 7 days left

Champion 40% off

Champion 40% off
40% Off
Deal
5 days ago 27 days left

40% OFF Arizona SWEATERS

40% OFF Arizona SWEATERS
Up to 60% Off
Deal
up to 60% off Fieldcrest Curtains - Devin Solid, Ombre & Stripe Curtains
Ex35% Off
Deal
Online only: Up to 50% Off + Extra 35% Off, select styles. Ends 10/12. Coupon required. Exclusions apply.
Ex15% Off
Deal
5 days ago 8 days left

Seasonal Event: Ex15% off AWYP

Extra 15% Off. Ends 10/12. Coupon required. Exclusions apply.
25% Off
Deal
5 days ago 27 days left

25% Off Family Sleep

25% Off Family Sleep
Ex30% Off
Deal
5 days ago 12 days left

Mystery Sale: Ex30% off AWYP

Extra 30% Off. Ends 10/16. Coupon required. Exclusions apply.
15% Off
Deal
10 months ago 88 days left

Additional 15% off on most products

This discount is valid on most products
GET DEAL
SHOW COUPON
Up to 70% Off Select Women’s Sandals
Deal
Tip: No code needed! Details: No coupon code needed. Prices as marked. Tap to shop the sale now....

Tip: No code needed!

Details: No coupon code needed. Prices as marked. Tap to shop the sale now.


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Expired Offers

These offers had officially expired, but may still work.
40% Off
Deal
40% off Home Expressions Quick Dri® Benzoyl Peroxide Friendly Bath Towel
Ex25% Off
Deal
Extra 25% off. Ends 10/12. Coupon required. Exclusions apply.
Ex35% Off
Deal
Online only: Up to 40% off bedding, bath & window, plus, Extra 35% off, select styles. Ends 9/28. Coupon required. Exclusions apply.
60% Off
Deal
60% off Madison Park Decorative Bedding
60% Off
Deal
60% off DB Eclipse Andes Energy Saving 100% Blackout 84" Grommet curtain
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JCPenney Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

More Ways to Save at JCPenney

You can receive Free Shipping on orders of $49 or more. Some exclusions may apply, especially on oversized products.

Shop the Clearance section to score super savings. You can save up to 80% off select items, which can be a great opportunity for deal shoppers.

Take advantage of the Lowest Price Guarantee. If you find a lower price on an identical item within 14 days after purchase at a competitor, JCPenney will beat that price by 5%. You can even add a JCPenney coupon if you’re making your price match in stores.

JCPenney offers all sorts of services in its stores, including salon and optical services, home services, photography, custom decorating, and more. If you want some extra help with your professional photographs, home décor, or other services, call your local JCPenney to see what it offers.

You can sign up for email alerts from JCPenney to get special offers and promotions.

Always check the Rebates section once you’ve finalized your purchase. The great thing about rebates is that you can use JCPenney coupons on your order, then send in manufacturers' rebates to get additional benefits like cash back, free items, gift cards, or other discounts.

The JCPenney app, which you can find on iOS and Android, allows you to make credit card payments, save coupons, schedule pick-ups, and book salon appointments. The price scanner allows you to uncover immediate product information, like online customer reviews. You can also get notifications when there are new sales and JCPenney coupons.

JCPenney Shipping Policy

JCPenney Shipping and Handling charges are based on the subtotal of your order and the shipping method selected. Special promotions and offers may reduce or eliminate shipping charges, however handling charges may still apply.

JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Get 3-5 business day delivery to your home, office, or dorm, anywhere within the 48 contiguous United States, or select express delivery to get your order faster!

JCPenney Free Shipping
JCPenney orders that qualify for free shipping are shipped through Standard Delivery 3-5 business day method. Eligible customers must select this option in checkout in order to receive free shipping. Free shipping excludes truck-delivered items and may also exclude select manufacturer delivered items based on participation.

JCPenney Return Policy
Made a purchase that’s not what you expected? JCPenney will gladly accept many JCPenney Store and JCP.com merchandise returns in the original condition. 

JCPenney monitors Return Activity through the use of third-party service and reserves the right to limit returns or exchanges with or without a receipt.

 

JCPenney FAQs

How can I redeem JCPenney coupons in-store and online?

It depends on the coupon. Some coupons are only available online, while others are only available in a physical location, and others can be used either way. You can see all coupons, including online-only, store-only, and dual-use coupons, on the company’s website.

If you want to redeem a JCPenney coupon code online, the easiest and fastest way to do that is to create a JCPenney account. However, you can also redeem a code as a guest user. Simply add the product(s) of your choice to the cart and go to the cart.

jc penney promo code

Once you are redirected to the cart page, you can find the promo code field on the right. Paste your code here and click on 'Apply'. If your code is valid, you will see a reduction in price right away.

If you want to use a store-only coupon, you can print out the barcode at home or bring it up on the mobile app when you check out. Many coupons are only available in your local store, so consider visiting the store if you want to save even more.

How can I stay up to date on limited-time JCPenney coupons?

You can find many JCPenney coupons and sales available on its weekly ad. The company puts up its weekly ad on the website, so you can see all the best sales and discounts every week. The ad also specifies whether certain promotions are available in stores, online, or both. Plan your JCPenney purchases around both these ads and the coupons at Savings.com to get the best prices.

Can I use JCPenney coupons on sale products?

With many coupons, you can use them on top of sales for even better discounts. That often includes even clearance items, which can have discounts up to 80% off. That means you can get a genuinely incredible price on JCPenney orders if you’re good at stacking coupons and deals. Check the terms and conditions of each coupon to see how you can use it.

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