Kay Jewelers Customer Service


Email Unavailable

Live Chat Available

Check out the Kay Jewelers online FAQs page for answers to common questions about topics like:
  • - Shipping
  • - Returns
  • - Maintenance
  • - Warranties and Guarantees
  • - Returns and Exchanges
  • - Custom Design
  • - Sizing

Kay Jewelers Coupons and Deals 2024

  • Kay Jewelers offers free Standard shipping to US street addresses for orders of $50 or more. Learn more here. Free Shipping
  • You can order online and pick up your order in-store at select Kay Jewelers locations. Learn more here. In-Store Pickup
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for Kay Jewelers

Expired Offers

These offers had officially expired, but may still work.
$250 Off
$500 off a Jewelery Purchase of $1500+
20% Off
20% off Personalized Rings.
10% Off
10% off Sparkling Solitaire Rings.
20-50% Off
20-50% off Beautiful Engagement and Wedding Jewelry.
20-40% Off
Your Love is Special: Celebrate with 20-40% off Engagement and Wedding Jewelry.
Load More

More Ways to Save at Kay Jewelers

Sign Up and Save More Create an account at Kay Jewelers and sign up to join the email list to get notified about the latest news, promotional offers, policies, and get access to order history, save time at checkout, and much more.

Free Shipping on Orders of $50 or more Shipping within the United States is free for orders of $50 or more. Free shipping is not available to P.O. Boxes, APO/FPO addresses, and the U.S. Territories.

Shop the Clearance Shop the clearance jewelry at Kay Jewelers and save your money at discounted prices. The clearance sale includes a wide collection for both men and women.

Check Out for Coupons, Offers, and Deals Check out the Coupons, Offers, and Deals section of the website to grab attractive offers and lucrative deals. 

Kay Jewelers Shipping Policy

Shipping Options

Kay Jewelers offers Ground, Second Day, Overnight, and Saturday shipping options.

Shipping is available to P.O. Boxes, APO/FPO addresses, and the U.S. Territories.

UPS Saturday shipping is not available to the U.S. Territories, APO/FPO addresses, and P.O. Boxes.

Shipping Duration

  • Ground – Orders are delivered within 3 to 5 business days.
  • Second Day – Orders are delivered within 2 business days.
  • Overnight – Orders are delivered within the same day.
  • Saturday – Orders are delivered on Saturdays.

Shipping Charges

Shipping charges are computed at checkout based on the item size and weight, shipping option, and delivery location. Proceed to place an order and get to see your estimated shipping charge during checkout before your order is placed.

Shipping Destination

Kay Jewelers ships to the 50 United States, the U.S. Territories, APO/FPO addresses, and P.O. Boxes.

For further information on Kay Jewelers’ shipping policy, click here.

Kay Jewelers FAQs

How can I redeem a Kay Jewelers promo code?

To redeem a promo code, visit the Kay Jewelers website, select your desired items and add them to the shopping bag. Click on the bag icon at the top right corner of the page. On the right side of the ‘Shopping Bag’ page, you will see the ‘Enter a Promo Code’ box under the ‘Order Total’ section. Enter your code in the box and click ‘Apply Promo Code’.

Click ‘Checkout’. You can sign in, create an account, or checkout as a guest. Enter your contact and shipping information, select the shipping option, and provide a payment method to proceed to place your order successfully with a promo code.

What methods of payment are accepted while ordering online from Kay Jewelers?

Kay Jewelers accepts Kay Jewelers Credit Card, Progressive Leasing, Affirm, MasterCard, Visa, American Express, Discover, Apple Pay, and Kay gift cards.

Why is my Kay Jewelers promo code not working?

If your Kay Jewelers promo code is not working, check the following:

  • Codes are case-sensitive. Check for any typing error like the wrong usage of uppercase or lowercase letters.
  • Promo codes are generally valid for a certain time. Check the expiry date of the code.
  • Remove any unnecessary spaces from the promo code.
  • Avoid violating the terms and conditions of the promo code.
  • Check whether the order is eligible for the promo code or not.

How can I find the latest Kay Jewelers promo codes?

To stay in the loop about the latest Kay Jewelers promo codes and offers, sign up with your email address and join the email list to get notified. You can also check the Coupons, Offers, and Deals section of the website.Alternatively, you can visit this page again for the latest Kay Jewelers promo codes and offers.
Register New Account
Reset Password