Kiehl's Customer Service

1 (800) 543-4572

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Kiehl’s also offers an FAQ page to answer your questions on topics like placing an order, rewards, services, and more.

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Kiehl's Coupons and Deals 2024

  • All Kiehl’s stores are offering curbside pickup options. Learn more here. Curbside
  • Add your products to the cart, and select the pickup option at checkout to pick up your order in-store. Learn more here. In-Store Pickup
  • Kiehl’s offers free Standard shipping within the USA for all orders of $50 or more. Learn more here. Free Shipping
  • Join Kiehl’s Rewards to earn 1 point for every $1 you spend at Kiehl’s, and you can redeem 100 points for a $10 credit. Learn more here. Rewards Program
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  • Deals
  • Coupons
  • Sales
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30% Off
OMNI Flash Sale 30% OFF
Up to 50% Off
4 weeks ago Last day

Up To 50% Off On Select Items

DM MEN + BODY 25% off and 6 Daily Deals

Expired Offers

These offers had officially expired, but may still work.
30% Off
2 weeks ago Expired

Expired30% off Sitewide

30% off Sitewide with code MDAY30
2 weeks ago Expired

ExpiredBuy 1 Get 1

Buy 1 Get 1 with code BOGO
30% Off
BUY 1 GET 1 or 30% Off Sitewide
35% Off
35% off on Jumbos and Refills, Limited Time Only!
Up to 50% Off
Spring Sale, up to 50% Off Sitewide + Rare Earth Mask on $125 Purchase
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More Ways to Save at Kiehl's

Join Kiehl's Rewards Join Kiehl’s Rewards, the company’s free loyalty program, and enjoy exclusive offers, complimentary treats, and other membership benefits. You will earn 1 point for every $1 you spent at Kiehl’s, and you can redeem 100 points for a $10 credit that you can use to save on your next purchase. Depending on the membership tier, Rewards members also enjoy a birthday gift, annual discounts, annual offers, access to new products, complimentary shipping, and event invitations.

Check out Kiehl's Offers Check out the special online and in-store offers that the company offers on its website if you want to save money. You can find generous sitewide discounts, limited-time deals, promotional offers, and special gift guides. Browse through the Offers page, and you may find everyday skincare offers such as free shipping on orders over $50 and discounts on customer’s favorite products.

Sign up for Emails Follow the link to the homepage of Kiehl’s website and scroll down to the footer section of the page. On the bottom right side in the footer section, you can sign up for emails to keep up with the latest trends, promotions, and announcements from the company. Once you have signed up, you will receive special offers, exclusive deals, sale alerts, updates on new products, and other promotional emails from Kiehl’s.

Kiehl's Shipping Policy

Shipping Options

Kiehl’s offers Standard, 3-Day, 2-Day, and Overnight shipping options for US customers. The company uses FedEx SmartPost to deliver orders to APO/FPO addresses.

Certain products can only ship via Standard shipping within the USA and cannot be shipped to the US Virgin Islands. The customer is notified of such restrictions during the checkout process.

Shipping Duration

Kiehl’s ships and delivers orders on business days. Business days refer to Monday through Friday, excluding weekends and holidays.

Shipping Method

Estimated Delivery Duration

Standard (Contiguous USA)

Within 3 to 5 business days

Standard (Alaska, Hawaii, & the US Virgin Islands)

Within 4 to 6 weeks


Within 1 to 3 business days


Within 1 to 2 business days


Within 1 business days

SmartPost (APO/FPO)

Within 4 to 6 weeks

For delivery within the estimated durations, orders must be placed by 12 pm EST Monday through Thursday and by 11 am EST Friday. Orders placed after 12 pm EST Monday through Friday and after 11 am EST Friday process and ship on the following business day.

Shipping Charges

The shipping charges for the respective shipping methods based on the total order value are listed in the table below.

Total Order Value





$49.99 or less





$50.00 to $100.00





$100.01 to $200.00





$200.01 to $300.00





$300.01 to $400.01





The shipping charge for an order along with the estimated delivery duration for that order will be displayed at checkout.

Shipping Destinations

Kiehl’s ships products to the contiguous United States, Alaska, Hawaii, U.S. territories, and APO/FPO addresses.

The company cannot ship orders to P.O. boxes or international locations at this moment.

Free Shipping

Kiehl’s offers free Standard shipping within the USA for all orders of $50 or more.

To know more about the shipping policy of Kiehl’s, click here.

Kiehl's FAQs

How do I redeem a Kiehl’s coupon or promo code?

To redeem a Kiehl’s coupon or promo code, go to the online store and add to your shopping bag the item(s) you want to purchase. Once you have finished adding items to your bag, click “My Bag” with the shopping bag icon on the top right corner of the web page.
kiehls coupon code
On the shopping bag page, enter your coupon or promo code in the “Promo Code” box below the “Order Summary” on the right side of the page. Click “Apply” and proceed to checkout once the code has been successfully applied to your order.

What do I do if my promo code does not work?

If your promo code does not work, check the code’s expiry date to make sure that it is still valid. Correct any typing mistakes, including wrong spelling and letter case errors. Discount codes are case-sensitive and must be entered correctly.

Read the terms and conditions of the promo code to find out whether any item in your order is excluded from the promotion. Ensure that your order qualifies for the promotion.

What payment methods does the company accept?

The company accepts American Express, MasterCard, Visa, and PayPal for online payments.

How can I find Kiehl’s coupons and promo codes?

Join Kiehl’s mailing list to receive special coupons, email offers, special deals, and other promotional emails from the company.

You can also find the latest Kiehl’s coupons and promo code on this page you are currently reading.

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