Lancome Customer Service

1-800-526-2663

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Check out the customer service FAQs on Lancome's website for information about orders, shipping, payments, promotions, products, and other important topics.

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Lancome Coupons and Deals 2024

  • Lancôme offers free Ground shipping on eligible orders of $75 or more shipping within the contiguous USA. Learn more here. Free Shipping
  • Join Lancome Elite Rewards for free shipping, special gifts, rewards, special access, and other perks. Learn more here. Rewards Program
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  • Deals
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  • Sales
  • Expired
30% Off
Deal
1 week ago 24 days left

F&F 30% off Sitewide Exclusions Apply

F&F 30% off Sitewide Exclusions Apply
Up to 30% Off
Deal
1 week ago 8 days left

Up to 30% Off All Duos and Sets

Up to 30% Off All Duos and Sets

Expired Offers

These offers had officially expired, but may still work.
Up to 50% Off
Deal
LAST CHANCE UP TO 50% OFF SELECT ITEMS! SHOP NOW!
25% Off
Deal
4 weeks ago Expired

Expired25% Off Sitewide

25% OFF SITEWIDE feature TIU + Absolue
30% Off
Deal
2 months ago Expired

ExpiredMembers 30% Off

Members 30% Off
30% Off
Deal
30% off your purchase $200+ 20% off any purchase
35% Off
Deal
4 months ago Expired

Expired35% Off Your Order

35% Off Your Order Code Required Exclusions Apply
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More Ways to Save at Lancôme

Join Elite Rewards Join Elite Rewards, Lancôme’s free loyalty program, and earn rewards and enjoy benefits. The loyalty program has three tiers and the membership benefits increase with the tier level. As an Elite Rewards member, you are entitled to a birthday gift, exclusive offers, free shipping, and early access to new products. Depending on your tier, you can also enjoy anniversary gifts, complimentary Shoprunner membership, and special event invitations.

Sign up for Emails Follow the link to the homepage of Lancôme’s website and scroll down to the footer section of the web page. Sign up with your email address on the right side of the footer section to get email updates and offers from the company. Once signed up, you will get special offers, email deals, sale alerts, and updates on new products, among various other promotional emails from Lancôme.

Grab the Special Offers Grab the special offers and coupons that Lancôme updates frequently on its website if you want to save money on your next Lancôme purchase. Browse through the Special Offers for limited-time offers on select products, hefty discounts on gift sets, and other special deals if you are lucky. You may also find free shipping offers on select eligible purchases when you go through Lancôme’s Special Offers.

Shop from the Sale Page If you are looking to spend less and save more, there is no better place to start shopping than the sale page on Lancôme’s website. Lancôme’s Sale offers generous discounts of up to 75% on select beauty products, including gift sets, eyeliners, makeup kits, masks, and more. While there are discounts on some products, other products have considerably marked-down prices that will enable you to save substantial money on Lancôme’s products.

Lancôme Shipping Policy

Shipping Options

Lancôme offers Ground, 3-Day, 2-Day, and Overnight shipping methods via UPS for delivery of orders within the USA. Expedited shipping options are not available to P.O. boxes and APO/FPO addresses because UPS requires street addresses to deliver orders. Lancôme uses Smartpost to deliver orders to P.O, boxes and APO/FPO addresses.

Due to air shipping restrictions in the USA, hazardous materials (HAZMAT), including aerosols, perfumes, or alcohol-based products can only ship via UPS Ground.

Shipping Duration and Charges

The shipping charges and estimated delivery durations listed in the table below apply only to the contiguous USA. The shipping duration and charges for orders to P.O. boxes and APO/FPO addresses are listed at the bottom of the table.

Delivery of orders to Alaska, Hawaii, and U.S. territories takes 4 to 6 weeks via UPS Ground.

Shipping Method

Estimated Delivery Duration

Shipping Charge

Ground

Within 3 to 5 business days

$7 for orders below $75

Free for orders of $75 or more

3-Day

Within 3 business days

$10

2-Day

Within 2 business days

$15

Overnight

Within 1 business day

$20

Smartpost P.O. boxes

Within 3 to 8 business days

$7 for orders below $49

Free for orders of $49 or more

Smartpost APO/FPO addresses

Within 4 to 6 weeks

The delivery durations listed in the table above are estimates only and are subject to change depending on the availability of the ordered items, delivery location, and carrier delays due to inclement weather or heavy traffic.

Shipping Destinations

Lancôme ships orders to the contiguous United States, Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses.

Currently, the store does not ship orders to international addresses outside the USA and its territories.

Free Shipping

Lancôme offers free Ground shipping on eligible orders of $75 or more shipping within the contiguous USA. For P.O. boxes and APO/FPO addresses, Ground shipping is free for orders of $49 or more.

To learn more about Lancôme’s shipping policy, click here.

Lancôme FAQs

How do I redeem a Lancôme coupon or promo code?

To redeem a Lancôme coupon or promo code, go to the company’s online store and select the product(s) you want to purchase. Customize your items if needed and add them to the shopping bag. Once you are ready to order, click the shopping bag icon on the top right corner of the web page.

On the shopping cart page, enter your coupon or promo code in the “Promo Code” box under the product description on the left side of the page. Click “Apply” and proceed to checkout once the code has been applied to your order.

Why is my promo code not working?

If your promo code is not working, check its expiry date and make sure that the code is valid. Check the code for spelling mistakes, wrong letter cases, or any other typing errors and correct them. Read the terms and conditions of the promo code to ensure that all the items in your order qualify for the promotion.

What payment methods does Lancôme accept?

Lancôme accepts all major credit cards, including, American Express, Discover, MasterCard, and Visa. The company also accepts Visa or MasterCard debit cards.

However, Lancôme does not accept money orders or personal checks.

Where can I find Lancôme coupons and promo codes?

Sign up for Lancôme’s emails and get all the current offers, special deals, exclusive coupons, new product alerts, and other promotional emails from the company.

You can also check this page you are currently on for all the latest Lancôme coupons and promo codes.

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