LOFT Customer Service


Loft also offers a Customer Service page to help you find answers to your queries about:

  • - Order status and tracking,
  • - In-Store Pickup,
  • - Shipping,
  • - Returns and Exchanges,
  • - Gift Cards, and other topics.

LOFT Coupons And Deals 2023

  • LOFT offers free Standard shipping for orders of $99 or more. Learn more here.

    Free Shipping
  • Curbside pickup is available in select stores across U.S. Learn more here.

  • Carry your driver's license or a government-issued ID along with the "in-store pickup is ready" email for in-store pickup. Learn more here.

    In-Store Pickup
  • Join ALL Rewards and get a $5 rewards for every 500 points you earn, in addition to bonus points, and birthday specials. Learn more here.

    Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
50% Off
The Great Style Event: Enjoy 50% Off 3 or More Styles, 40% Off 2 or 30% Off 1. Use Code YAY. Offer Valid 3/16 at 3:00am - 3/19 at 2:59pm!

Expired Offers

These offers had officially expired, but may still work.
30% Off
30% off full-price styles. No code needed. Offer valid 3/14 at 3:00am - 3/16 at 2:59am.
40% Off
Enjoy 40% off select sale styles! No code needed. Offer valid 3/14 at 3:00am - 3/16 at 2:59am.
20% Off
TONIGHT ONLY: Get an EXTRA 20% off $125+! Use code FUN. Offer valid 3/15 at 3:00pm - 3/16 at 2:59am.
Free Shipping
Now extended: Free Shipping Plus Enjoy 40% off your purchase. Use code SPRING. Offer valid 3/13 at 12:00am - 3/14 at 2:59am!
40% Off
Limited time only: Enjoy 40% off your purchase. No code needed. Offer valid 3/9 at 12:00am - 3/12 at 11:59pm!
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LOFT Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

More Ways To Save At LOFT

Get Loft Teachers' Discount – If you're currently teaching in any capacity, you're probably eligible for the LOFT Loves Teachers discount, which gives teachers a 15% discount on full-price items, as well as special teacher-only events and grants.

Check Out Sales Section – Not only does LOFT provide a general sale section, but you can also browse by items that are under $10, under $20, and on final sale, which means they're even more heavily discounted. Look for sale offers under the tabs at the top of the website. Many clothing categories will have sale sections and special offers that are difficult to see unless you're specifically looking for them.

Get The LOFT Credit Card – Get an additional 15% off your first purchase when you open it and immediately use your ALL Rewards credit card at LOFT brands.

LOFT Shipping Policy

Shipping Options

LOFT offers Standard, 3-Day Business, and Next Day Shipping. For faster and smoother delivery, you can place your order before 3 PM EST.

Standard shipping is not offered to Alaska, Hawaii, and Puerto Rico.

Deliveries to APO/FPO addresses, P.O. Boxes, Puerto Rico, Alaska, Hawaii, and some remote locations are not available by Next Day shipping.

Deliveries to P.O. Boxes are offered via USPS Express Service.

Shipping Duration

Standard Shipping Standard shipping takes 8 to 14 business days and is delivered on Monday to Friday. Weekend delivery is not available.

3-Day Shipping – Generally, LOFT offers delivery within 3 business days by a 3-Day shipping option. However, orders placed Monday to Friday after 3 PM EST and on weekends are processed on the next business day. Business days refer to Monday to Friday, excluding any holidays.

Next Day Shipping Orders placed Monday to Friday before 3 PM EST, are delivered the next business day. However, orders placed Monday to Friday after 3 PM EST and on weekends are delivered on the second business day.

Shipping Charges

Shipping Methods Order Value Shipping Charges
Standard $98.99 or less $8.95
$99 or more Free
3-Day N/A $14.95
Next Day N/A $24.95

Shipping Destination

LOFT offers to ship within the United States, Puerto Rico, APO/FPO addresses, P.O. boxes, and over 100 international locations, including Australia, Bangladesh, France, Germany, Greece, India, Japan, and more.

Free Shipping

LOFT offers free Standard shipping for orders of $99 or more.

For more information on LOFT’s shipping policy, click here.


How can I redeem a LOFT promo code?

Visit the Loft website. There are a variety of items available for purchase. Select the items you want to purchase and add them to your ‘Shopping Bag’. Once your shopping is complete, click on the shopping bag icon on the right-hand upper corner of the webpage. When you click you land on the ‘Shopping Bag’ page.

loft promo code

Click the ‘Checkout’ option shown on the landing page. You will see the ‘Have a Promo Code?’ option on the bottom right corner of the landing page. Enter your promo code in the box correctly and click ‘Apply’. Once your promo code is applied successfully, you can proceed further.

Why cannot I use Loft’s promo code?

If your promo code is not working, please check the following:

  • Codes are case sensitive. Ensure that lower and upper case are correctly used.
  • Ensure there are no spaces between letters or numbers of the code.
  • Check whether the item you want to purchase is eligible or not.
  • Check the expiry date of the coupon.
  • Check for any violation of the terms and conditions of the coupon.

Can I use multiple promo codes on a single order?

No, multiple promo codes cannot be applied to one order. Only one promo code can be applied per order. If you want to use other promo codes, place different orders and apply them later.

What are the acceptable payment methods in the LOFT for shopping?

You can use the following payment methods for shopping on LOFT:

  • LOFT e-gift certificate
  • LOFT gift card
  •  LOFT Card
  • Any of the major credit cards – MasterCard, Visa, American Express, Diners Club, Discover, and JCB.

Can I use a LOFT promo code for shopping at the outlet stores?

No, LOFT promo codes cannot be used in LOFT outlet stores. They cannot be used for purchases in Ann Taylor Factory stores, Ann Taylor stores, and also.
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