Sephora Customer Service

1-877-737-4672

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Sephora’s help center offers useful information to help customers find answers to their queries on the following topics and more:

  • - Purchases and Finding Products
  • - Payment Methods
  • - Returns and Refunds
  • - Account and Payments

Visit Sephora Help Center here.

Sephora Coupons And Deals 2022

  • Free Standard Shipping is available on all U.S. merchandise orders of $50 and over Learn more here.

    Free Shipping
  • You can earn 1 point on every dollar you spend at Sephora with the Beauty Insider Rewards program. Redeem these points for discounts and rewards. Learn more here.

    Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
FREE GIFT
Deal
Beauty Pass members! Get a Free mini tarte tarteist™ Lash Paint Mascara with your first in-app purchase. Offer valid for once on Sephora Australia mobile app only, while stocks last.
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SHOW COUPON
10% OFF
Deal
Offer is not valid on gift cards, services or any other exclusions mentioned. Beauty Pass App only! Get 10% off all sale items on app, Offer is valid on Sephora Australia mobile app onl... Offer is not valid on gift cards, services or any other exclusions mentioned. Beauty Pass App only! Get 10% off all sale items on app, Offer is valid on Sephora Australia mobile app only. Discount is applicable only to selected items and may not apply to all products from the same brand, line or range, or to all variations of the same product. Offer is not valid with other discounts and 10% off with utilisation of 500 points.
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FREE GIFT
Deal
Tap offer to copy the coupon code. Remember to paste code when you check out. Online only.
GET DEAL
SHOW COUPON
FREE GIFT
Deal
Tap offer to copy the coupon code. Remember to paste code when you check out. Online only.
GET DEAL
SHOW COUPON
Free Huda Beauty Silk Balm Trial Size with Any $25+ Orders
Sale
Get a free Huda Beauty Silk Balm trial size with any merchandise order of $25 or more with this coupon code. Some restrictions apply.
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Choose a Hair Trial Size w in Any $25+ Order
Sale
Here's your coupon code Go to Sephora and paste this code at checkout
GET DEAL
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Free Shipping On All Orders
Sale
Here's your coupon code Go to Sephora and paste this code at checkout
GET DEAL
SHOW COUPON
FREE GIFT
Deal
Tap offer to copy the coupon code. Remember to paste code when you check out. Online only.
GET DEAL
SHOW COUPON
FREE GIFT
Deal
Tap offer to copy the coupon code. Remember to paste code when you check out. Online only.
GET DEAL
SHOW COUPON
$5 Off a Beauty Blender with Any Foundation Purchase
Deal
Get a $5 discount on a Beauty Blender with any foundation purchase when you enter this promo code at checkout. Some restrictions apply. Limited time offer.
Up to 65% Off Clearance
Sale
No Coupon Code Required
15% or 10% Off Your Next Order by Applying Points
Sale
No Coupon Code Required
10% Off when You Join Beauty Insider Now
Sale
No Coupon Code Required

Expired Offers

These offers had officially expired, but may still work.
Only $25
Deal
Receive a Rare Beauty Lip SoufflŽ Matte Lip Cream trial size with any $25 merchandise purchase. Use Code RARELIP. Online only, exclusions apply.
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RARELIP
Only $25
Deal
Receive a Amika The Kure Multi-Repair Treatment trial size with any $25 merchandise purchase. Use Code AMIKAKURE. Online only, exclusions apply!
GET DEAL
AMIKAKURE
Only $25
Deal
Receive a Sephora Collection Glossed Lip Gloss Trial Size with Any $25 Merchandise Purchase. Use Code BOSSUP. Online Only, Exclusions Apply!
GET DEAL
BOSSUP
Only $35
Deal
Receive a Tatcha Silk Canvas Primer Trial Size with Any $35 Merchandise Purchase. Use Code SILKPRIME. Online Only, Exclusions Apply!
GET DEAL
SILKPRIME
Only $25
Deal
Receive a Moroccanoil All in One Leave in Conditioner Trial Size with Any $25 Merchandise Purchase. Use Code MOLEAVEIN. Online Only, Exclusions Apply!
GET DEAL
MOLEAVEIN
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Sephora Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

More Ways to Save at Sephora

Select 3 free samples each time you shop online. This is a good way to try before you buy. Get free product samples with every order. Samples can include hair products, makeup, fragrances, and more.

Visit the Gifts section for great gift ideas for anyone on your list, even the men in your life!

Sephora offers a free loyalty program called Beauty Insider. This program gives you free beauty classes and you earn one point for every dollar spent. Redeem points for seasonal discounts, hand-picked gifts, and other exclusive sales.

New deals go live every Thursday and last one week or while supplies last

Receive a free birthday gift when you sign up for Sephora's Beauty Insider program.

Learn techniques and tips by visiting the Advice and How-To area, where you’ll find videos, pictures, hints and so much more.

 

Sephora Shipping Policy

Sephora shipping options and costs are as follows. Refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.

Shipping Method Costs
Standard Day Shipping (Orders $50 and over) FREE
Standard Day Shipping (Orders under$50) $5.95
FLASH 1-2 Day Shipping* FREE (after enrollment)
Guaranteed 2 Business Day Shipping $10.95
Guaranteed 1 Business Day Shipping $16.95
USPS Priority $6.95
Gift Cards FREE
eGift Cards FREE

Sephora.com offers 1-3 business day shipping as a standard shipping option on all merchandise orders.

Standard business day shipping is FREE on orders $50 and over (excluding taxes) – no promotion code needed.

For merchandise orders totaling less than $50, there is a delivery charge of $5.95 for Standard Day shipping. Depending on the carrier, your order may arrive on a weekend.

Sephora Returns Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, review their return, refund, and exchange policies for online purchases and in-store purchases.

Products must be returned in new or gently used condition.

Beauty Insider points associated with all refunds will be removed when the transaction is processed.

Sephora Refund Policy
When you return your purchase to Sephora.com by mail, if your new or gently used product is received by Sephora within 60 days of purchase, you will receive the following refund:

The payment method used to make your Sephora.com purchase If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to: If Sephora receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:
Credit or debit card Your credit or debit card used to make the purchase. An online store credit that can be used at Sephora.com but is not valid for use in Sephora stores.
PayPal Your PayPal account. An online credit that can be used at Sephora.com but is not valid for use in Sephora stores.
Klarna Your Klarna account. An online credit that can be used at Sephora.com but is not valid for use in Sephora stores.
Sephora gift card, Sephora online store credit or JCPenney card* An online store credit that can be used at Sephora.com but is not valid for use in Sephora stores. An online store credit that can be used at Sephora.com but is not valid for use in Sephora stores.

For Sephora.com products returned in one of their free-standing stores, rather than by mail, if Sephora receives your new or gently used product within 60 days of purchase, you will receive the following refund:

The payment method used to make your Sephora.com purchase If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to: If Sephora receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:
Credit or debit card Your credit or debit card used to make the purchase. A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.
PayPal A Sephora gift card. A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.
Klarna A Sephora gift card. A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.
Sephora gift card A Sephora gift card. A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.
Sephora online store credit or JCPenney card* A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com. A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.

 

Sephora FAQs

How to redeem a Sephora promo code?

Promo codes may be redeemed in U.S. stores, on Sephora.com, or via Sephora mobile app in the United States for merchandise only.

sephora promo code

For online purchases, just shop and check out as you normally would. During checkout, follow the steps as indicated for Sephora promo codes. You may only apply one Promotional Code per online order.

How to redeem a Sephora Gift Card, eGift Card or eGift Certificate?

A Sephora Gift Card, eGift Card, or eGift Certificate should be treated like cash: they cannot be replaced if lost or stolen. Sephora Gift Cards, eGift Cards, and eGift Certificates have no expiration date, are not charged any fees against the unused balance, cannot be redeemed or exchanged for cash.

What is the difference between a Gift Card, an eGift Card, and an eGift Certificate?

Gift Cards are physical cards that have a 16-digit gift card number, and an 8-digit PIN number.

eGift Cards are virtual cards that have a 16-digit gift card number, and an 8-digit PIN number.

eGift Certificates are no longer available for sale and can only be used by calling Customer Service at 1-877-Sephora. They have an 8-digit alphanumeric code (no PIN).

What is Sephora Flash?

It is a yearly subscription that gives you access to unlimited free two-day shipping. You earn Beauty Insider points for all orders and there is no minimum purchase required.

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