Torrid Customer Service


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Torrid's website has a comprehensive customer service section that offers help with the following:

  • - Orders
  • - Shipping
  • - Returns
  • - Exchanges
  • - Payments
  • - Rewards Program

Torrid Coupons & Promo Codes 2024

  • Torrid offers free in-store pick-up for online orders. Learn more here.

    In-Store Pickup
  • Torrid offers curbside pick-up at select stores across the USA. Learn more here.

  • Join Torrid Rewards to earn Torrid Cash and various rewards by shopping. Learn more here.

    Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for Torrid

Expired Offers

These offers had officially expired, but may still work.
35% Off
3 years ago Expired

Expired35% OFF Entire Site

35% OFF Entire Site
35% Off
3 years ago Expired

Expired35% Off Everything

35% Off Everything 35% Off Everything
Up to 50% Off
3 years ago Expired

ExpiredFlash Sale: Up to 50% Off

Flash Sale: Up to 50% Off
35%+ Off
Mystery Flash Sale! 35%+ Off
40% Off
Boxing Day Sale: 40% Off + $20 Shipping to Canada
Load More

Torrid Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

More Ways to Save at Torrid

Become A Member - Become a Torrid Insider to earn points on every purchase you make. For every 200 points accrued, redeem for a $10 reward good towards your order. Upgrade to a Platinum membership to get free shipping each time.

Get A Full Refund - Earn a full refund of your unworn items purchased online at Torrid if they are returned within 60 days of the purchase date.

Sign Up For Email - Sign up for Torrid’s e-mailing list to be in the know of all the upcoming deals happening at Torrid as well as a special 10% discount for your next purchase!

Grab Everyday Deals - Score everyday deals at Torrid’s Sale and Clearance section for deep discounts on all your favorite styles.

Save On Shipping Cost - There is one flat rate of $6 for shipping at Torrid. So stock up on all your favorites Torrid styles, instead of purchasing multiple orders.

Get The Torrid Card - Torrid does have a credit card. What’s even better is the perks that come with the credit card. Earn 15% off your first order with your credit card, as well as accrue points and receive a $10 credit for every 200 points.

Torrid Shipping Policy

Shipping Options

The shipping options offered by Torrid include Standard Shipping, Express Shipping, Overnight Shipping, and International Shipping.

Standard shipping is offered via the United States Postal Service. Orders to P.O. boxes are shipped via Standard shipping only.

Torrid will send you an email confirmation once the order leaves the warehouse and you can track your order accordingly.

Shipping Duration

Standard Shipping - It takes 5 to 7 business days for an order to get delivered via Standard shipping.

Express Shipping - It requires 2 to 3 business days for an order to get delivered with Express shipping. Orders that are placed before 9 am PT Monday through Friday ship out the same business day. Orders that are placed after 9 am PT on Friday and weekends get shipped on Monday.

Overnight Shipping - Overnight orders should be placed by 9 am PT Monday through Friday for them to be shipped the same day. Orders placed after 9 am Monday through Thursday get shipped the following day. Orders placed after 9 am PT on Friday and weekends get shipped on Monday. Delivery on weekends is not available.

International Shipping - Torrid offers Standard shipping to Canada and delivery takes 4 to 12 business days. For all other countries, orders are delivered within 6 to 20 business days. Expedited delivery options are not available and shipping cannot be done to P.O. boxes. Custom Inspections may cause some delay.

Shipping Charges

Shipping Method

Total Order Value

Shipping charges





$199 or less


$200 or more



$199 or less


$200 or more


Torrid charges $23 for shipping of orders less than $200 and $28 for orders of $200 or more for Puerto Rico, Hawaii, and Alaska. For APO/FPO addresses, a flat rate shipping charge of $15 is applicable.

For international shipping, the charges are computed at checkout depending on the total order value and shipping destination.

Shipping Destination

Torrid ships orders to the 50 United States, Puerto Rico, APO/FPO addresses, Canada, and several international locations.

For further information on Torrid’s shipping policy, click here.

Torrid FAQs

How can I redeem a Torrid coupon code?

You have to add items to your shopping bag. After clicking on the shopping bag icon, you need to enter the promo code in the ‘Enter Promo Code(s) Below’ option and click ‘Apply’. After the promo code is applied, click on ‘Checkout’.

Does Torrid offer price adjustments?

Price adjustments may be provided at the time of your shopping or when the order is placed already. No price adjustments on any items are provided on prior purchases.

Can I use Torrid cash with other coupons?

Torrid Cash may be earned even if you apply discounts and offers to your purchase. It can also be earned during clearance.

In most cases, Torrid Cash cannot be combined with other offers, including the promo code TORRID35, and it is also not valid on clearance items.

However, it can be combined with the additional 5% Torrid Credit Card discount, Select Style Deals, as well as other loyalty rewards that you have earned. You can also use numerous Torrid Cash simultaneously online and in-store.

What payment methods does Torrid accept?

Torrid accepts the following payment methods -

  • MasterCard
  • Visa
  • Torrid Gift Card or Torrid Credit Card
  • American Express
  • Discover
  • Debit/ATM cards with MasterCard or Visa logo
  • Store Credit
  • PayPal

Can I use more than one gift card on Torrid?

Yes, you can pay using more than one gift card on Torrid. For further guidance, you can call a Customer Service Associate at 1.866.867.7431. Internationally, please call +1.626.603.3190.

For further details, click here.

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