Toys R Us Canada Customer Service

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Toys “R” Us Canada also offers a rich Help Center to help you find answers to your queries about shipping, payment, order, and more. 

Toys R Us Canada Coupons and Deals 2023

  • Toys “R” Us Canada offers free standard shipping on eligible orders of $75 or more before the application of taxes. Learn more here. Free Shipping
  • Save on shipping and avail of curbside pickup facility at Toys R Us Canada stores. Learn more here. Curbside
  • Price Match applies to all items offered at a regular price or on sale. Learn more here. Price Match
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10% OFF
2 years ago

10% Off Your Order

Tap offer to copy the coupon code. Remember to paste code when you check out. Online only.
Get Free same day delivery on $50+ sitewide, powered by Doordash. Orders placed after 2 p.m. will be delivery next day. Conditions apply.

More Ways to Save at Toys R Us Canada

Browse the Clearance Sale Browse through the several clearance items on the Clearance page of the Toys “R” Us Canada website and you will find toys, games, rides, figures, and accessories for your kids at heavily discounted prices. Prices start as low as $1.18 and you can get discounts up to 50% on the Clearance page.

Grab Toys "R" Us Deals Toys “R” Us various limited-time deals on a wide range of products, including plush dolls, playhouses, outdoor games, activities, video games, riding toys, and much more. You can also find current deals that the company offers from time to time such as Buy 1 Get 2nd 50% Off and discounts on Beyblades to name a few.

Join the R Club Become a member of the R Club to enjoy exclusive deals, special offers, promotional discounts, the newest products, contests, and in-store events, among other benefits. You can also register your child’s birthday so that Toys “R” Us can find the perfect birthday gift for your child as well as suggest special offers and gift ideas based on your child’s age.

Enjoy Free Shipping Toys “R” Us offers free standard shipping on eligible orders of $75 or more before the application of taxes. Save money on shipping charges by ordering select merchandise and products from Toys “R” Us worth at least $75 before taxes.

Toys R Us Canada Shipping Policy

Shipping Options

Toys “R” Us ships via Canada Post, Purolator, CornerStone, Metroland, and CanPar, among others, and offers Standard home delivery, Same-Day delivery by DoorDash, and free store or curbside pickup depending on the order.

The available shipping options for an item will be shown after you add that item to your shopping cart.

Shipping Duration

The delivery times for orders depend on the selected shipping method and the delivery address. While it usually takes 6 to 8 business days for orders to be delivered, the estimated delivery time for an order will be displayed at checkout based on the selected shipping method and the delivery location entered by the customer.

Business days are Monday through Friday, excluding holidays in Canada. Deliveries of oversized or overweight items and deliveries to remote locations may take additional business days.

Shipping Charges

The applicable shipping charges for an order are calculated and displayed at checkout depending on the size and weight of the ordered items, the chosen shipping method, and the delivery location.

Deliveries of oversized or overweight items, deliveries to remote locations, and select products may incur additional shipping charges.

Shipping Destinations

Toys “R” Us Canada ships to most addresses in Canada except P.O. boxes and certain remote locations. Check the company’s shipping policy page for more information on delivery locations.

Free Shipping

Toys “R” Us offers free Standard shipping to select locations on orders worth $75 or more (before taxes) of eligible products.

Select postal codes and remote locations do not qualify for free shipping. For a complete list of the locations excluded from the free shipping promotion, refer to the shipping policy link below.

To know more about the shipping policy of Toys “R” Us and the free shipping exclusions or delivery locations, click here.

Toys R Us Canada FAQs

How do I redeem a Toys “R” Us coupon or promo code?

To redeem a Toys “R” Us coupon or promo code, browse through the wide range of products on the company’s website, click ‘Add To Cart’, and select a shipping option. When you have finished adding items to your cart, click the shopping cart icon on the top right of the page and click ‘Go To Checkout’.

You can log in and checkout, create an account, or checkout as a guest with just your email address. On the checkout page, you will find the ‘Enter Promotional Code’ field right above the Order Summary on the right side of the page. Click ‘Enter Promotional Code’, enter your coupon or promo code in the ‘Promo Code’ box, and click ‘Submit’. Once the code has been applied, complete the rest of the steps to place your order.

Can I combine a promo code with other offers?

No, you cannot combine multiple promo codes and offers unless otherwise mentioned.

What payment methods are accepted by Toys “R” Us?

Toys “R” Us accepts PayPal (online only), cash (in-store only), Canadian issued “R” Us Gift Cards, as well as Visa, American Express, and MasterCard credit or debit cards for payments.

Where can I find Toys “R” Us coupons and promo codes?

Sign up for the R Club or create an account on Toys “R” Us and permit the company to send you promotional emails regarding offers, deals, discounts, new launches, upcoming sales, company events, and more.

For the latest Toys “R” Us coupons and promo codes, frequently check this page you are currently on.

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