Urban Decay Customer Service

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Visit the Urban Decay FAQ section to get more information about Order Status, Shipping & Returns,  Payment, Rewards Program, e-Gift Cards, and other topics.

Urban Decay Coupons & Promo Codes 2024

  • Get Free FedEx SmartPost® or Free Shipping on all orders of $50 or more. Learn more here. Free Shipping
  • Join the UD Rewards program & earn points to redeem for special rewards, plus free shipping and other benefits. Learn more here. Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for Urban Decay

Expired Offers

These offers had officially expired, but may still work.
50% Off
Deal
This offer is valid on Naked Honey Eyeshadow Palette! No code required. Valid through 12/31/20!
25% Off
Deal
25% Off Full Price Items! No code needed. Valid through 12/31/20!
50% Off
Deal
Offer valid on Naked Reloaded eyeshadow palettes. No code required.
Up to 50% Off
Deal
Offer valid on select items from Stoned Vibes to All Nighter and more. Prices as marked. No code required.

Shop the Trending Sale Section - Discover a lineup of your faves on sale & limited-edition exclusives by Urban Decay. Shop a wide selection of makeup like mascara, eyeshadow palettes, and more exclusively available on sale.

Check out the Current Offer - Check out the current promotional offers that you can take advantage of. These offers are for a limited time only. So, shop the Offers section and get discounts on the best of Urban Decay beauty products.

Grab the Last Chance Deals - Shop last chance makeup discounts at Urban Decay and save big on some of your favorite products. Grab your faves from the last chance deals before the offers become invalid.

Save with UD Auto-Refills - Join the auto-refill program of Urban Decay to get your favorite makeup supplies before they run out. With every UD Auto-Refill order, you could receive an exclusive discount to max your savings. Plus, free shipping is available on every UD refills. Simply choose the UD Auto-Refill option while adding your favorite product to your bag and decide how often you want to receive this item.

Join the UD Pro - Makeup professionals can save with Urban Decay pro membership, the makeup artist program of UD. Pro members could get up to 40% discounts on purchases of most Urban Decay products, be it online or in-store without any annual fee. If you’re a makeup artist who currently generates income from artistry jobs, or a student enrolled in a school of makeup artistry, fill out the application form and submit it online.

Sign Up for UD Emails - Sign up for Urban Decay emails to make sure you never miss a thing. Urban Decay will hook you up with subscriber-only offers and perks you can’t get anywhere else.

Urban Decay  Shipping Policy

Free Shipping

General customers can get free shipping via FedEx SmartPost on all orders of $50 or more. UD loyalty members of Freak and Rockstar levels can get free shipping on every purchase when they sign in with their accounts and shop from UrbanDecay.com

Shipping Methods

Urban Decay ships through FedEx SmartPost, Standard Ground, Next Day, and 2nd Day shipping services to continents the US as well as Hawaii, Alaska, PO Box, and APO/FPO addresses. All orders shipping to APO/AP military addresses or PO Boxes must ship through FedEx SmartPost.

Shipping Duration and Charges

All orders take up to 1 business day to process. Customers ordering through Next Day and 2nd Day orders, need to order by 10 AM PT to ship the same day. See the chart below for more information related to shipping time and charges:

Order Details

FedEx SmartPost

Ground

2nd Day

Next Day

Shipping Rates

$8

$8

$19

$27

Carrier Delivery Time

(business days)

3-5

East Coast: 1-4

West Coast 4-7 

2

1

Total Delivery Time

(business days)

Up to 6

Up to 8

Up to 3

Up to 2

For more information, click here.

Urban Decay FAQs

How can I redeem an Urban Decay promo code?

To redeem an Urban Decay promo code, you first need to add a product to your shopping cart to proceed.

To add a product, simply navigate to UrbanDecay.com, choose your product, and click on the “ADD TO CART” button to add your product to the Shopping Cart.

Once the merchandise is successfully added, you will be asked to choose whether you want to continue to shop or proceed to the checkout. Click the “GO TO MY CART” option to get redirected to the Shopping Cart page if you are ready to place the order.

Urban Decay Coupon Code

You can find the designated promo code box to apply your promo code easily on the Shopping Cart page, right below the product description as shown in the screenshot above.

Enter your promo code into the box and click the “APPLY'' button to redeem the code successfully. Once the promo code is redeemed, review your order subtotal and other details to proceed to the secure checkout.

Why is my Urban Decay code not working?

If your Urban Decay promo code is not working, check the following:

  • Check whether the promo code is expired or not. Usually, promotional codes remain active for a limited period.
  • Promo codes are usually applicable for selected purchases. So, using it for items that are excluded from the promotional offer may not let you proceed further. Hence, Check the products on your cart once again.
  • Check for possible spelling mistakes or case-sensitive words.
  • Remove unnecessary spaces between two letters.

Does Urban Decay have any loyalty program?

Yes, Urban Decay has a loyalty program for frequent buyers called Urban Decay Beauty Junkies. With UD Beauty Junkies you can earn points with every purchase and redeem them for special rewards. Plus, junkies will enjoy special offers, birthday surprises, gifts like double points, early access to new launches and events, and more when they sign up.

The perks don't end here as 15% off is there for loyalty members on auto-refill products on can’t-live-without-it products when they sign up for it. UD Beauty Junkies program is available for everyone who wants to get the best out of Urban Decay makeup supplies.

How can I know more about Urban Decay promo codes and discounts?

You can always come back to the page where you are currently to get the latest Urban Decay promo codes, offers, deals, and discounts.
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