Zales Customer Service

1-800-311-5393

Email Unavailable

Contact Form Unavailable

Zales also offers a Customer Service page to help you find answers relating the following:
  • - order status,
  • - returns,
  • - in-store services,
  • - gift cards, and more.

Zales Coupons And Deals 2022

  • Select jewelry styles are now available for purchase online, pick up in stores. Learn more here. In-Store Pickup
  • Free shipping is offered for orders that are shipped to stores. Learn more here. Free Shipping
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
$30 On $500 Purchases
Sale
2 years ago

$30 On $500 Purchases

Get up to $30 discount on $500 purchases
10% Off Personalized Jewelry
Sale
Get 10% off personalized jewelry
60% Off Clearance Items + 15% Off Your Order
Sale
Get up to 60% off clearance items with 15% off your order
200 Off $600 + Free Shipping
Sale
Paste this code at the website
GET DEAL
SHOW COUPON
$500 Off $1500 + Free Shipping
Deal
Copy and paste code at the website
GET DEAL
SHOW COUPON
Free UPS 2nd Day Air Shipping Sitewide
Sale
Get free ups 2nd day air shipping
$750 Off Your Order
Sale
2 years ago

$750 Off Your Order

Paste this code at checkout
GET DEAL
SHOW COUPON
$50 Off $300 When Sign Up For Emails
Sale
Get $50 off $300 when you sign up for emails
15% Off Orders
Sale
2 years ago

15% Off Orders

Paste this code at the website
GET DEAL
SHOW COUPON
25% Off Clearance Items
Sale
Copy and paste this code at the website
GET DEAL
SHOW COUPON
$50 Off $300+ Order
Sale
2 years ago

$50 Off $300+ Order

Copy and paste this code at checkout at the website
GET DEAL
SHOW COUPON

Expired Offers

These offers had officially expired, but may still work.
20% Off
Deal
This discount is applicable on Wedding Party Gifts
GET DEAL
ZAFF20
25% Off
Deal
This coupon is applicable on all products
GET DEAL
ZAFF25
30% Off
Deal
Valid on Men Fashion jewelry
GET DEAL
ZAFFMEN
20% Off
Deal
Applicable on Pride Boutique
GET DEAL
Z20AFF
20% Off
Deal
This discount is applicable on Bridal Jewellery Collection
GET DEAL
ZAFFBRIDE
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Zales Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

More Ways to Save at Zales

Sign Up for Zales Alerts Sign up with your email address and get exclusive subscriber savings. To subscribe, you need to send a text message mentioning ‘SHINE’ to 98190. On subscribing, you will receive promotional offers, and alerts from Zales.

Get Free Shipping Free shipping is available for UPS 2nd Day Air shipping and in-store pick-up.

Shop the Clearance Section Shop the clearance sale items and get affordable and elegant jewelry in a high-quality designer style.

Check out the Price Break Get an exclusive jewelry collection in the Price Break section at discounted prices. You can earn up to 40% off with the Price Break offers.

Apply for the Zales Diamond Credit Card Get the card and enjoy birthday discounts of up to 50%, discounts on repairs and services, exclusive offers, and free standard shipping on your purchases. 

Zales Shipping Policy

Zales offers three hassle-free ways to ship your jewelry. You can choose any of them while placing your order online.

Ship To Store

The Ship-To-Store option allows the buyers to collect their package from a local Zales retail store. Simply order online and Zales will notify you when your purchase arrives at your local Zales.

In-Store Ordering

You can also order directly from your local Zales store. Just select a local Zales store nearby and browse through the inventory of that retail outlet to place your order. Pick up your order right away from the store.

Doorstep Delivery

Zales can also ship your order directly to your door. Orders will be shipped via UPS or USPS delivery services. Zales also delivers to PO Boxes, APO/FPO Addresses, and U.S. Territories. Buyers with U.S. street addresses can also opt for expedited services such as UPS 2nd Day Air, UPS Next Day Air Saver, or UPS Saturday Delivery according to their convenience.

Estimated Shipping Timing and Cost

You can avail of the in-store pickup services without any shipping charge, while Standard or Expedited services will incur additional shipping charges accordingly. The complete shipping time frame and charges are given below.

DESTINATIONS  SHIPPING METHOD DELIVERY TIME CHARGE 
Zales or Zales Outlet store  Ship‐to‐store  3 business days  FREE 
U.S. & Puerto Rico Street Addresses  UPS 2nd Day Air 2 business days  $6.95 

U.S. Street Addresses 

(48 contiguous states only) 

UPS Next Day Air Saver  Delivered by 3:00 PM  $21.95 

U.S. Street Addresses 

(48 contiguous states only) 

UPS Saturday Delivery  Saturday  $32.95 
U.S. Post Office Boxes and Street Addresses  USPS Priority Mail  $7.95 
APO/FPO Addresses and U.S. Territories  USPS Priority Mail  $18.95 

Note that most UPS shipments require a customer signature upon delivery. Check out the complete Shipping Information of Zales to know more.

Zales FAQs

How to redeem a Zales promo code?

To redeem a Zales promo code, visit the website and choose the item you want to buy. Add the product to your shopping bag and click CHECKOUT NOW to proceed further.

Scroll down and you will notice the Promo Code box is right below the Order Total. Apply your promotional code into the box to avail of the offer.

Why is my promotional code not working?

If your Zales promo code is not working, try the following:

  • You might have misspelled the text while typing. Try to type the code text one more time with correct spelling.
  • Check for the redundant spaces before, after, or between the letters. Paste the code exactly as received,
  • Check for the expiry date of the promo code. A lot of promotional offers are valid for a limited period.
  • Check if you have violated any terms and conditions of the offers. The offer may be available for selected products.

Where can I find more great offers on Zales jewelry?

Check out the Clearance Page of Zales to discover great clearance savings and price markdowns.

Visit the Dazzling Deals section to see all the current promotional deals at Zales.

You can also check back the page you are currently at for more deals, discounts, and promo codes.

Is Price Break available at Zales?

Yes, check out the products available on Price Break at Zales. You can avail of a discount of up to 51% on products. Price Breaks are exclusively available online.

What perks can I get with a Zales Credit Card?

Zales Diamond Credit Card allows you to buy products right away with zero down payments. Diamond Credit Card-holders can enjoy special financing on minimum purchases. 

Choose any payback plan from 6-month, 12-month, 18-month, and 36-month to get started. Plus, other perks such as 10% off on every jewelry repair and service, exclusive 50% off on your birthday, free standard shipping, and a lot more.

Zales Customer Service

1-800-311-5393

Email Unavailable

Contact Form Unavailable

Zales also offers a Customer Service page to help you find answers relating the following:
  • - order status,
  • - returns,
  • - in-store services,
  • - gift cards, and more.
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