How Does Petco Pals Rewards Work & Are They Worth It?

You want only the best for your furry friend and sometimes that means spending a lot of money. While you buy your best friend nothing but the best products, you should get rewarded. At Petco, shoppers can earn rewards for their purchases, making it easy to save money on pet food, supplies, toys, and more.

Check out how Petco Pals Rewards works to determine if it’s right for you.

What are Petco Pals Rewards?

The Pals Rewards program is free for anyone to sign up. Once signed up, you earn 1 point for every dollar spent at Petco, Vetco and Petco Unleashed, both in-store and online. Petco automatically tracks your purchases and every time you hit 100 points (spend $100) you receive a $5 Petco Pals Reward via email. 

How to Sign up for Petco Pals Rewards?

It’s easy to sign up for Petco Pals Rewards using these steps.

  • Click here to reach the Petco Pals Rewards sign up form
  • Provide your first and last name
  • Enter your email address
  • Enter your mailing address and phone number
  • Enter your existing Petco Pals Rewards number if you signed up in store
  • Hit create account

How do you Earn Petco Pals Rewards?

Each time you shop at Petco in-store or online, provide your Petco Pals Rewards number. If you shop online, you must log into your account before checking out. Members earn points on each dollar spent excluding taxes, shipping costs, gift card purchases, and donations to the Petco Foundation.

Petco usually updates accounts within 5 days of your purchase. If you don’t see your points accrued and you think it’s in error, contact Petco Customer Service

Occasionally, Petco offers other opportunities to earn Petco Pals Rewards including answering a survey or completing more information on your profile. The occurrences are random, so always check your email for opportunities to earn more rewards. 

What can you get with Petco Pals Rewards?

All qualifying Petco purchases accrue Petco Pals points. Once you reach 100 points, you’ll receive a $5 certificate in your account. If you make a purchase worth $200 at one time, you’ll receive two $5 certificates in your account.

All rewards certificates can be used towards purchases of $5 or more. They cannot be redeemed for cash or gift cards. 

Petco Pals Rewards members may also earn free food for their pet. If you download the Petco app, and go to your Petco Pals Rewards account, it keeps track of the number of food packages you purchase. Once you buy 7 packages of food, you’ll earn a free bag of dry cat or dog food.

Receiving your Petco Pals Rewards

Once you earn a $5 reward certificate, Petco loads it into your account. You can see it when you log into your dashboard, but to use it, you must load it into your account. If you’re unable to load the certificate onto your account, call Petco Customer Service at 1-888-824-7257.

You may also print the reward voucher and present it to the cashier when you checkout in-store if you can’t load the reward onto your account.

What are the Benefits of Petco Pals Rewards?

Besides the $5 reward you earn for every $100 you spend, Petco Pals Rewards members enjoy the following benefits:

  • Access to exclusive products and services including wellness plans and special pricing
  • Access member-only resources including personalized suggestions for your pet’s age and stage
  • Access to Petco’s experts for your most troubling questions about your furry friends
  • Free treat for your pet on its birthday or adoption date

What are the Downsides of Petco Pals Rewards?

Even though it’s free to join and you earn money back just for shopping for essentials for your pet, there are some downsides to consider:

  • You only have 45 days to spend your $5 reward. If you don’t use it, you lose it.
  • Your $5 reward is applied before any coupons you have for your purchase, which may make it harder to reach the spending requirement for the coupon.
  • Your total must be over $5 to use a reward certificate.
  • Gift cards don’t count toward your purchase to earn reward points.
  • If you don’t make a purchase for 6 months, you lose any points you’ve accrued. 

Petco Pals Rewards FAQs

Do Petco Pals Rewards expire?

Yes, if your account is inactive (no purchases made) for 180 days, your account is reset to 0 points and you must start over again. Once you’re issued a Petco Pals Reward ($5), you have 45 days to use it or it expires.

How will you know when you’ve received a reward?

Once you spend $100 and receive your $5 reward, Petco will send you an email within 5 business days. If you want to see your points sooner or you know you earned a reward, you can log into your account to see your points and reward levels.

Can you use rewards on the same day you earn them?

It takes up to 5 business days for Petco to update your account with your points and rewards (if applicable). You cannot spend your reward the day you earn it – you must wait until it’s loaded on your account.

What happens if you return a product bought with Petco Pals Rewards?

If you used a PayPal Rewards voucher to buy products that you return, you’ll only receive the amount of cash spent. For example, if you bought something for $10, but used a PayPal Reward for $5, you’d only receive $5 back, not the full $10.

How old must you be to sign up for Petco Pals Rewards?

You must be at least 18 years old to sign up for Petco Pals Rewards.

How do you check your Petco Pals Rewards balance?

Members can view their Petco Pals Rewards balance by logging into their account at If you can’t find your rewards, you can also call Petco customer service and ask any representative.

What if Petco doesn’t add your points for an eligible purchase?

You have 45 days from the purchase date to correct any errors you think occurred in your points accrual. Contact Petco customer service at 888-824-PALS within 45 days to report the purchase. If you send them proof in writing, include the following information in your request:

– Members name
– Rewards number
– Address
– Daytime phone number
– Email address
– A copy of the receipt

How do you find your Petco Pals Rewards number?

If you signed up for Petco Pals Rewards online, log into your account and you’ll find your number on the dashboard. If you have a card from the store, the number is also on the card. If you don’t have the number, you can provide the cashier with the phone number used to sign up for the account and they can look it up.

How long does it take for Petco Pals Rewards to show up?

Usually, Petco Pals Rewards are updated quickly, but they can take up to 5 days. If you don’t see your points after 5 days, contact customer service to find out why. If you made an eligible purchase (no gift cards, taxes, shipping) they can fix the issue for you with proper proof.

Petco Pals Rewards – Should you Sign Up?

If you shop at Petco often, it makes sense to sign up for Petco Pals Rewards. You’ll earn $5 for every $100, which is only 5%, but it’s better than nothing. Since you can combine your Petco Pals Rewards with other Petco coupons, there is the potential for great savings.

Stay updated on your rewards so you know your balance and when you have a reward. You must shop at Petco at least once every six months to keep your points and reward certificates expire in 45 days. Stay aware so you don’t lose your hard-earned rewards. 

Kim Pinnelli is a personal finance freelance writer and contributor. She lives in the Chicago suburbs, writing from home for the last 13 years. Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors.

  1. But can you use multiple Petco Pals Rewards at the same time, on one purchase? 🤔

  2. The earning formula has changed. It is now $5 back for every 167 points. In other words the payback is now 3% rather than 5%. And unused points now expire after only 90 days. (Time limit to redeem rewards earned remains at 45 days.)

  3. Emily, yes, you can use multiple rewards on one purchase.

  4. I can understand price increases but to change the rewards program for loyal customers is insulting. I may go back to Petsmart.

Leave a reply

Register New Account
Reset Password