Best Buy Customer Service


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Best Buy offers a help center to provide relevant answers to your queries on the following topics and more:

  • - Returns and Exchanges
  • - Delivery
  • - In-Home Services
  • - Account and Rewards

Visit Best Buy Help Center here.

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Best Buy Coupons and Deals 2024

  • Free standard shipping is offered on orders over $35. Learn more here.

    Free Shipping
  • While online, find a qualifying product that you want to price match. Learn more here.

    Price Match
  • During checkout, you can choose Store Pickup and select your store. Learn more here.

    In-Store Pickup
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
50% Off Or More on Select Clearance Electronics
Tip: No code needed! Details: No coupon code needed. Prices as marked. Tap to shop the sale now....

Tip: No code needed!

Details: No coupon code needed. Prices as marked. Tap to shop the sale now.

$100 Off ASUS VivoBook 15 AMD Ryzen 5 + More
Tip: No code needed! Details: Get $100 Off ASUS VivoBook 15 AMD Ryzen 5 3500U 15.6" 1080p Laptop w/ 512GB SSD, 8GB RAM for $499.99, was $599.99 + Free Shipping....

Tip: No code needed!

Details: Get $100 Off ASUS VivoBook 15 AMD Ryzen 5 3500U 15.6" 1080p Laptop w/ 512GB SSD, 8GB RAM for $499.99, was $599.99 + Free Shipping.

Up to $40 Off Amazon Kindle & More

No code needed!

50% Off Select JBL Headphones

No code needed!

Expired Offers

These offers had officially expired, but may still work.
Save $19-$173 on Select Bowers and Wilkins Speakers.
25% Back
25% off Select EchoMaster Back-Up Cams.
8-20% Off
Save 8-20% on Select Dash Cams.
10-20% Off
Save 10-20% on Select Car Speakers.
10-25% Off
Save 10-25% on Select Car Subwoofers.
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Best Buy Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount yes 10% - 40%

More Ways to Save at Best Buy

Check Out The Top Deals - If you want to save the most, check out the Deals area online. The weekly ad, deal of the day, Best Buy Outlet, the hottest deals, and the Student Tech Center are all conveniently located in one place for you to browse for the ideal savings of your choice.

Join My Best Buy - Join My Best Buy to earn rewards on every purchase, 5% back in rewards with the My Best Buy Credit Card, free shipping on purchases $35 or more, as well as exclusive offers and sales. Become an Elite or ElitePlus status and earn better rewards, plus get additional benefits and perks.

Save On Wedding Gifts – If you are getting married, get the best wedding gift ideas and get the gifts you really want. In addition to appliances, household goods, and cool tech gifts, you can also opt for group gifting, where you pick out the gift you want and create custom gifts too.

Buy Through The App - Buy merchandise online or through the app and choose Store Pickup to avoid shipping charges, and possibly get your order even quicker. If your order doesn’t qualify for free shipping, you’ll be charged per pound or per item. The Best Buy app comes with loads of extra perks.

Best Buy Shipping Policy

Shipping Options

Best Buy ships via Standard, Two Day, One Day, and Same Day shipping using major carriers like USPS, UPS, and FedEx. In select areas, Best Buy may ship via OnTrac, Lone Star Overnight (LSO), Deliv, and Geodis. The company also offers appliance delivery, same-day delivery, and scheduled delivery of select oversized and overweight items, including, among others, major appliances and furniture.

Shipping Charges

Best Buy calculates the shipping charge “per order”, “per item”, or “per pound” based on the shipping options selected. The estimated shipping charge for the total order is displayed at checkout.

Shipping Duration

  • The shipping duration varies according to the items ordered, delivery location, and chosen shipping method. The estimated delivery time of each product is displayed on the product page as well as at checkout. An estimated delivery time can be chosen at checkout from the options provided.
  • For a more accurate estimated delivery time, enter the ZIP code of your delivery destination, or allow Best Buy to use your current location.
  • Items shipped to military addresses take 5 to 7 business days to be delivered. However, orders may take up to 14 business days to be delivered. Deliveries of orders of older movies and music titles may take up to 30 business days.

Shipping Destinations

Best Buy ships to APO/FPO addresses via Standard shipping, excluding scheduled delivery items like large appliances, oversized or overweight items, items or categories not allowed by USPS restrictions.

Free Shipping

  • Best Buy offers free Standard shipping on orders of $35 or more. The minimum qualifying order value is before the application of taxes and after any coupon or discount.
  • Free next-day delivery is available for qualifying items on orders of $35 or more before taxes and after coupons or discounts. The minimum qualifying order value does not apply to My Best Buy Elite and Elite Plus members. Size and weight restrictions apply.
  • The minimum qualifying order value excludes select digital downloads, e-gift cards, special orders, scheduled delivery items, and canceled or removed items.

For more information on Best Buy’s shipping policy, click here.

Best Buy FAQs

How to use a Best Buy coupon code?

best buy coupon code

To redeem the offer, enter the promotional code or digital coupon code in the specific box provided under the ‘Payment Method’ at checkout. Digital coupons are automatically redeemed to purchase totals up to the total order amount.

Are there any restrictions to using promotional codes?

Digital coupons must be used within the expiration date and for a single transaction. Coupons cannot be replaced if lost, stolen, deleted, or if the order is canceled or returned. In the case of a price reduction below the coupon value, the excess coupon value will not be refunded. Digital coupons cannot be used on purchases of Best Buy gift cards. Some offers and coupons are valid only in stores.

How to get free gifts?

Best Buy sometimes offers free gifts with purchases. To receive the free gift, click on the offer, and follow the instructions. In certain cases, you may need to add the free item to your cart as it will not be added automatically.

What are the limitations of coupons?

Coupons are non-transferable and not for resale. Coupon use is limited to 1 per transaction and 1 per customer.

Are there any promotional exclusions?

Yes, specific brands and categories are excluded from promotional offers. For a complete list of the brand and category exclusions, click here.

What are the available payment methods?

Best Buy offers several payment methods, including PayPal, MasterCard, Discover, American Express, Visa, Best Buy gift cards, and My Best Buy Credit Card, among others.

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