Birch Lane Customer Service


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Visit Birch Lane's online help center for any assistance with online orders, shipping, billing, returns, company policies, and customer support.

Birch Lane Coupons and Deals 2024

  • Birch Lane offers free shipping within the contiguous USA for orders over $35. Learn more here. Free Shipping
  • Get the Birch Lane Credit Card to earn rewards, get discounts, and enjoy various other benefits. Learn more here. Rewards Program
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Sorry, there are currently no active offers available for Birch Lane

More Ways to Save at Birch Lane

Sign Up to Save You can sign up with your email address and create an account to receive notifications and alerts about the trending offers, exclusive deals, promotions, and more on your registered email address. Once you sign up, you can also enjoy easy access, express checkout, and more.

Get Your Birch Lane Credit Card With a Birch Lane Credit Card, you can save money on your orders. Use the credit card and experience great perks such as rewards on qualifying purchases, no-interest financing, and zero annual fees.   

Check Out the Sale Browse the sale items, and grab them to save the most with discounted prices. You will get great deals on Birch Lane’s curated sale on furniture and home décor. So, shop the sale items and start saving.

Check Out the Offers If you are looking for Birch Lane coupon policy and some promotional offers, you can check them on this page. The offers are listed all in one place for a seamless experience. Snap up the deals and save big with Birch Lane offers.

Birch Lane Shipping Policy

Shipping Options and Duration

Birch Lane offers different shipping options depending on the item size. Items are categorized into small items and large items.

Birch Lane ships small items via UPS or FedEx, while the large items are sent via trusted carriers experienced in dealing with large items.

Small Items

Birch Lane offers Ground, Economy, Expedited, Express, One-Day, and Two-Day shipping options for small items.

  • Ground – Orders are delivered within 1 to 7 business days.
  • Economy – Orders arrive within 3 to 8 business days.
  • Expedited – Orders are delivered within 2 business days.
  • Express – Orders arrive within 1 business day.
  • One-Day – Orders are delivered in 1 business day.
  • Two-Day – Orders arrive in 2 business days.

Large Items

Birch Lane offers Curbside (You Unload), Curbside (We Unload), Outside Front Door Drop-Off, Inside Home Entrance Drop-Off, Room of Choice, and All-Inclusive delivery options for large items.

  • Curbside (You Unload) – When your order arrives in a delivery truck within the four-hour window as scheduled, you must unload the items and move them into your home.
  • Curbside (We Unload) – When your order arrives in a delivery truck within the four-hour window as scheduled, the delivery team shall unload the items at the curbside of your home.
  • Outside Front Door Drop-Off – The delivery team unloads the items and keeps them at the front door, porch, or garage.
  • Inside Home Entrance Drop-Off – The delivery team must bring the items inside your home and place them at the entryway.
  • Room of Choice Delivery – The delivery team unloads, brings your items inside and places them in your room of choice. You can pay an additional fee for them to remove and discard the packaging.
  • All-Inclusive Delivery – The delivery team unloads, brings your items inside, places them in your room of choice, and removes and discards the packaging.

Shipping Charges

Minimum Order Value

Shipping Charge

Under $35


Over $35


Shipping to Alaska, Hawaii, and U.S. Territories incurs additional charges. These charges are estimated at checkout.

Shipping Destination

Birch Lane ships to the 48 contiguous States, Alaska, Hawaii, and the U.S. Territories.

For additional information on Birch Lane’s shipping policy, click here.

Birch Lane FAQs

How can I redeem a Birch Lane promo code?

To redeem a Birch Lane promo code, go to the Birch Lane website, select items, and add them to the cart.

Click the cart icon, and click ‘Review Cart’. Once you have reviewed your order, on the right side you will see an ‘Add Gift Card/Promo Code’ link. Click on it and an ‘Add Gift Card/Promo Code’ box appears. Enter your code in the box and click ‘Apply’.

Click ‘Proceed to Checkout’. You must sign in or create an account to continue. At checkout, follow the respective steps and enter details as and when required to place your order.

Why is my Birch Lane promo code not working?

If your Birch Lane promo code is not working, ensure the following:

  • Remove unnecessary characters or spaces in between the letters in the promo code.
  • Check the validity of the promo code as most of the codes expire after a certain time.
  • Ensure that the items you want to order are eligible for the promo code.
  • Check for any violation of the terms and conditions of the promo code.
  • Ensure you have not used any other code on your order as sometimes codes cannot be combined with any other offer unless otherwise stated.
  • Check whether you have already used this promo code or not because most codes can be used only once.
  • Check whether your order needs to qualify any minimum order value or not to be eligible for the promo code.

What payment methods does Birch Lane accept?

Birch Lane accepts payment with all major credit cards, gift cards, and Birch Lane Credit Card.

How can I access the latest Birch Lane promo codes?

To access the latest Birch Lane promo codes, you must sign up and subscribe to the email notifications. Once you sign up, Birch Lane keeps updating you about the latest arrivals, news updates, and current promo codes.You can also stay connected on this page for the latest Birch Lane promo codes.
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