New Balance Customer Service


Email Unavailable

Live Chat Available

New Balance also offers a Help page to answer your questions on topics like order status, rewards, shipping, and more.

New Balance Coupons And Deals 2024

  • Free UPS Ground shipping is offered on orders over $50. Learn more here. Free Shipping
  • Earn 10 NB points for every $1 you spend on and in participating stores. Learn more here. Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for New Balance

New Balance Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount yes 25%
Military Discount yes 25%
Teacher Discount yes 25%
Student Discount yes 25%

More Ways to Save at New Balance

Sign Up For The Newsletter When you sign up, you will get 10% off of your next order. Plus, you will be the first one to know about any promotions or sales. Scroll at the bottom of the linked page to sign up. 

Get A Student Discount Students are eligible for a 20% New Balance discount when they register on UNiDAYS.

Join The NB Rewards Program When you join New Balance’s rewards program, you will earn points for every dollar that you spend on the website. You can redeem these points for special discounts and rewards. Plus, you will get free shipping all year round.

Check Out The Offers You can find all sorts of coupon codes and offers when you visit the Coupons & Offers page on New Balance’s website.

Visit The Recently Reduced Section On New Balance’s Recently Reduced page, you can find a massive collection of items at highly discounted prices.

Follow New Balance On Social Media By following New Balance on social media, you will stay up-to-date regarding any new discounts or offers. You can follow them on Facebook, Twitter, and Instagram.

New Balance Shipping Policy

Shipping Options

New Balance ships orders via UPS Ground, UPS 2-Day Air, UPS 1-Day Air, and USPS.

Shipping via USPS is used for shipments to P.O. boxes, Alaska, Hawaii, APO/FPO addresses, and U.S. territories.

Shipping Duration and Charges

Shipping Method

Estimated Delivery

Shipping Charges

UPS Ground

2 to 5 business days

$11.95 for orders under $50.

UPS 2-Day Air

Within 2 business days


UPS 1-Day Air

Within 1 business day



2 to 7 business days

$11.95 for orders under $50.

Shipping Destinations

New Balance ships to all 50 states, P.O. boxes, APO/FPO addresses, and U.S. territories, including American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, Puerto Rico, and the U.S. Virgin Islands.

Free Shipping

New Balance free UPS Ground and USPS shipping on all orders over $50. Bronze, Silver, and Gold level MyNB Loyalty members are entitled to free UPS Ground shipping on all orders for no minimum order amount, while Silver and Gold level MyNB Loyalty members get free USPS shipping on all orders.

To further information on the shipping policy of New Balance, click here.

New Balance FAQs

How to redeem New Balance coupons and promo codes?

Once you have added items to the cart, click on your cart. This will take you to the ‘My Cart’ page. On this page, you will see an option to enter a coupon or promo code in a field at the bottom of the page. Enter your code and click ‘Apply.’ Once you have done that, go to the checkout.

What payment methods are accepted by New Balance?

The payment methods that are accepted by New Balance:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay

Does New Balance charge sales tax?

Yes, New Balance does collect sales tax in those states where it is legally required to do so. All applicable taxes will be added during the checkout process. Hence, the customer can take a look at the total amount of money they will be charged.

How will I know that my order has been shipped?

Once your order has been shipped out, you are going to receive an email confirming that your order is on the way. Usually, it takes about two business days for your order to be shipped out.

How can I track my order?

You can track your order by clicking here. This will take you to the ‘Order Status’ page, where you can find out about the current status of your order. If you have an account, you can sign in to see your order’s status. If you don’t have an account, you will be required to enter certain information in the provided fields on the ‘Order Status’ page to know about the status of your order.

What is the return policy of New Balance?

Customers who are unhappy with their purchase can return their items within 45 days from the day of the purchase. The items they want to return should be in brand new condition and should be undamaged. It should be noted that New Balance has the right to not accept damaged or worn merchandise.

How can visitors find new deals and discounts on New Balance items?

To find new deals and discounts, sign up for the New Balance newsletter and follow New Balance on social media. Furthermore, you can always come back to the page you are currently on in order to find the latest New Balance coupon codes.
Register New Account
Reset Password