REI Customer Service

1-800-426-4840

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REI also has a rich help center that answers many questions on these topics and more:

  • - Orders & Returns
  • - Shipping
  • - Promotions & Coupons
  • - Programs & Services

Visit the REI Help Center here.

REI Coupons And Deals 2024

  • REI offers Free US Standard Shipping on orders of $50 or more. Learn more here.

    Free Shipping
  • Choose "Pick up at store" at checkout and collect your order for free from a nearby REI store. Learn more here.

    In-Store Pickup
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Up to 40% Discount On Kid’s Bikes
Deal
Get up to 40% discount on selected kid's bikes

Expired Offers

These offers had officially expired, but may still work.
Up to 53% Off
Deal
This coupon is valid on Watersports
Up to 30% Off
Deal
This offer is valid on Camping Gear
30% Off
Deal
This voucher is applicable on Hiking Footwear
Up to 40% Off
Deal
This promotional offer is valid on Kayaks, Paddle Boards and Accessories
Up to 30% Off
Deal
This offer is applicable on Fitness and Running Collection
Load More

REI Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

More Ways To Save At REI

Opt For Free Shipping - Earn free shipping with purchases of $50 or more.

Return Policies - If you are not completely satisfied with your purchase, you can return REI merchandise within one year of purchase. Some restrictions apply.

Sign Up For The Loyalty Program - An REI co-op membership earns you 10% back on all purchases, special offers, and discounts available only to members, access to in-store garage sales, and special pricing on travel events. A lifetime membership costs $20.

Buy Used Gear - Score great deals on gently used gear from REI. Shop preloved gear and clothing from your favorite brands to save your wallet and landfill.

REI Shipping Policy

Shipping Option

REI offers Standard, Two-Day, and One-Day Express shipping options.

USPS, UPS, LaserShip, and OnTrac are some of the premium carriers REI uses for shipping.

Shipping Duration

Standard Orders are delivered within 3 to 7 business days.

Two-Day Orders are delivered within 2 business days.

One-Day Orders are delivered within one business day.

Shipping Charges

Minimum Order Value

Shipping Methods

Standard

Two-Day

One-Day

$49.00 or less

$5.99

$19.99

$27.99

$50.00 to $75.00

Free

$20.99

$28.99

$75.01 to $100.00

Free

$21.99

$29.99

$100.01 to $150.00

Free

$22.99

$30.00

$150.01 to $200.00

Free

$23.99

$31.99

$200.01 or more

Free

$24.99

$32.99

Shipping Destination

REI provides shipping services in the U.S. Territories, the 48 contiguous States, Alaska, Hawaii, PO boxes, few rural areas, APO/FPO addresses, and some international locations.

Free Shipping

Standard shipping to U.S. addresses, including APO/FPO addresses, is free on orders above $50.

For further information on REI’s shipping policy, click here.

REI FAQs

How do I redeem an REI promo code or coupon?

You can add items as per your wish to the cart. Before adding, you can check whether items are deliverable at your location. Once confirmed, click on the cart icon on the top right corner. You can either click ‘Continue Shopping’ or ‘Cart & Checkout’.

On clicking ‘Cart & Checkout’, you will land on the ‘Shopping Cart’ page. On this page, you can see the shipping method and the shipping charge for your order. Click ‘Proceed to Checkout’. 

You can either sign in to your account, create an account, or checkout as a guest. There is also an option of ‘Express checkout with PayPal’. Once you proceed to checkout with your desired option, you will be asked to add a membership number. You can proceed without one as well.

Next, you will be asked for your billing address. Once you have added the billing details, you will have to mention your email address and phone number. When all the details have been provided, you can one last time scroll down to see your order and the estimated arrival date and click ‘Continue’.

On the ‘Review and Pay’ page, you will see the order summary on your right side. Below the order summary, you will get the ‘Apply a coupon’ option. Click ‘Apply a Coupon’. A ‘Coupon Code’ box will appear. Enter the code inside the box and click ‘Apply coupon’. Now, select the payment option after scrolling down and click ‘Continue’.

How can I redeem a gift card or bonus card?

You can add items as per your wish to the cart. Move your cursor to the shopping car icon and click on ‘Cart & Checkout’. On the ‘Shopping Cart’ page, click ‘Proceed to Checkout’. You can either sign in to your account, create an account, or checkout as a guest. There is also an option of ‘Express checkout with PayPal’. Once you proceed to checkout with your desired option, you will be asked to add a membership number. You can proceed without one as well.

You need to add the billing details on this landing page along with your email address and phone number. When all the details have been provided, click ‘Continue’.

On the ‘Review and Pay’ page, scroll down to see the ‘Payment Options’. Under the ‘Payment Options’, you will get the option ‘Redeem a gift card or bonus card’. Click on it and fill in the details. Click ‘Redeem Card’.

Why is my coupon/promo code not working?

If your coupon/promo code is not working, please check the following –

  • Codes are extremely case-sensitive and do not work if there is a typing mistake.
  • Codes have a designated expiry date.
  • Codes are not applicable on all items. Some items are eligible while others are not depending on the terms and conditions.
  • There are terms and conditions which need to be fulfilled to use the promo code.

How can I find more about the REI promos and coupons?

You can find more about the promotional updates if you subscribe to REI’s newsletters and keep checking its website. You can also check this page for the latest updates on REI’s promotional offers and deals.

What payment methods are accepted by REI?

  • The following payment methods are accepted for any online purchase from the REI website: ​​
  • American Express
  • China Union Pay
  • Discover
  • Diners Club International
  • Visa
  • MasterCard, including REI MasterCard
  • REI Gift Card & REI Merchandise Credit
  • REI Dividend
  • 3rd Party Prepaid Gift Card (i.e., Visa / Mastercard / AMEX)
  • PayPal
  • Apple Pay
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