Urban Outfitters Customer Service


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Urban Outfitters also has a rich help center that answers many questions on Orders & Purchases, Returns & Exchanges, Shipping, Current Promotions, UO Rewards, and various other topics. Visit the Urban Outfitters Help Center here.

Urban Outfitters Coupons & Promo Codes 2024

  • Urban Outfitters offers Free US Shipping on orders of $50 and over. Learn more here. Free Shipping
  • You can pick up your UO online order from a nearby store when you choose the Pickup option at checkout. Learn more here. In-Store Pickup
  • Curbside Pickup is available on select UO stores when you choose to pickup your orders from a store. Learn more here. Curbside
  • Join UO Rewards Program & start earning rewards in eight different ways. Learn more here. Rewards Program
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  • Deals
  • Coupons
  • Sales
  • Expired
Sorry, there are currently no active offers available for Urban Outfitters

Expired Offers

These offers had officially expired, but may still work.
Free Shipping
This offer is applicable on all products (On Min. Purchase of $50)
Up to 50% Off
This voucher is applicable on Fashion
40% Off
This promotional offer is valid on Select Styles
40% Off
This offer is valid on Women's Shorts, Swim & Sandals
40% Off
This discount is applicable on Men's Shorts, Swim & Sandals
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Urban Outfitters Discount Plans

Type Availibility Discount Value
Teacher Discount no -
First Responder Discount no -
Senior Discount no -
Military Discount no -
Student Discount yes 10%

More Ways to Save at Urban Outfitters

Check Out Latest Offers - Check out the 'Sale' section of the Urban Outfitters website to grab the latest discounts and offers on apparel, lifestyle, and beauty products.

Get Free Shipping If you spend more than $50 when shopping at Urban Outfitters’ website, you get free standard shipping. If the total amount spent is lower than $50, the flat rates allow you to add extra items to the basket for the same price of shipping.

Return Items for a Full Refund If you return clothes within 30 days of the purchase, you get a full refund to your original payment source. The only stipulation is that the clothes must be unworn and unwashed. When you spend more than $50 on a single online order, the online return is free of charge.

Get Rewarded for Your Loyalty The more money you spend at Urban Outfitters, the more money you save. Through a system of reward points, the UO app allows you to redeem reward points for coupons, promos, and access to exclusive sales.

Sign up for the Email - To stay in the loop about their latest offers, you can also sign up for Urban Outfitters emails. Sign up to receive Urban Outfitters emails and get first dibs on new arrivals, sales, exclusive content, events, and more.

Urban Outfitters Shipping Policy

All Urban Outfitters orders are shipped within 1 to 2 business days. Orders are verified and approved before they are shipped. This process can take up to 48 hours after placing an order. Do note that Urban Outfitters does not ship on Saturdays, Sundays, and holidays.

Shipping Method Shipping Time Shipping Cost
Standard Shipping Arrives in 5 to 7 business days

Orders up to $49.99: $4.95

Orders $50 and over: Free

Express Shipping Arrives in 2 to 3 business days $14.95
Rush Shipping Arrives in 1 to 2 business days $21.95
Truck Shipping Arrives in 2 to 4 weeks once shipped Cost may vary

Urban Outfitters offers international shipping to more than a hundred countries, including Canada, Australia, and New Zealand. You can visit their International Shipping page for more info on shipping fees, delivery times, and possible duties or VAT that customers have to pay. To find out more about Urban Outfitters’ shipping policy, click here.

How can I redeem an Urban Outfitters promo code?

You can redeem an Urban Outfitters promo code online when you’re buying a product from its online store.

To redeem your promo code, select a product you wish to purchase.

Once you choose the product you want on the site, choose the desired color/size/quantity. Add your selection to your Shopping Bag by clicking the “Add to Bag” option.

On the cart page, check the Order Summary section and type in the coupon code, or simply paste it in the promo code field located on the right side of the screen as shown in the screenshot above.

If the promo code is successfully redeemed, proceed to pay the adjusted price.

Why is my Urban Outfitters promo code is not working?

There may be several reasons behind the unsuccessful application of a coupon or promo code. Check the following to know why your promo code could not be applied.

  • There must be no typing errors in the code. Make sure to use the right case while entering the code and remove any additional space from the code.
  • Make sure the code that you used has not expired and you had not used it on an order before. Some coupons and promo codes are for one-time use only.
  • Ensure that your order does not violate the terms and conditions of the promo code.
  • Not all items or brands are eligible for promotions or discounts. Check whether any item or brand in your order is excluded from the promotional offer or discount.

How Can I get the latest Urban Outfitters promo codes?

If you wish to stay up to date with the latest deals, promotions, and sales, sign up for Urban Outfitters’ email newsletter.

You can also check back on this page frequently to get the latest Urban Outfitters promo codes that can be used to buy discounted products.

What are the benefits of joining the UO Rewards?

Customers who create an Urban Outfitters account automatically become eligible for UO Rewards. All members receive $5 rewards every time they collect 100 points, early access to seasonal and final sales, a 10% welcome discount, an anniversary discount code, member-only special offers and giveaways, the opportunity to enter competitions, etc.

What is Urban Outfitters’ return policy?

Defective or unused wears can be returned to any of URBN’s stores in the United States and Canada. Alternatively, you may mail in the clothes. All return requests made 30 days from the order’s shipment date are refunded in the original form of payment. All returns made after the 30 days period are in the form of an e-merchandise credit emailed to you.
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