Macy's Customer Service

1 (800) 289-6229

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Macy’s also has a rich help center to help you with relevant answers to your questions on the following topics and more:

  • - Orders and Returns
  • - Account and Credit Card
  • - Stores and Shipping
  • - Pricing and Promotions

Visit Macy's Help Center here.

Macy's Coupons And Deals 2024

  • Free standard shipping is available for orders over $25 for all shoppers and for orders up to $25 for platinum and gold members. Learn more here.

    Free Shipping
  • Macy’s rewards program can help you earn points, get exclusive offers, free shipping, and more benefits. Learn more here.

    Rewards Program
  • In-Store Pickup is available at Macy’s without any additional shipping fee. Learn more here.

    In-Store Pickup
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Up to an Extra 30% Off VIP Sale + More
Sale
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30% Off
Deal
5 days ago 5 days left

30% + Extra 15% off Basic Bedding

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20% Off
Deal
5 days ago 5 days left

Sale! Extra 20% off

Ready To Wear
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20% Off
Deal
5 days ago 5 days left

20% off Kids’ Tees, Extra 15% off

Mens & Kids
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25% Off
Deal
Men's Sportswear
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25-40% Off
Deal
Ready To Wear
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30% Off
Deal
Mens & Kids
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25% Off
Deal
Ready To Wear
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20% Off
Deal
Mens & Kids
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SHOW COUPON
20% Off
Deal
Mens & Kids
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25% Off
Deal
Ready To Wear
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SHOW COUPON
20% Off
Deal
5 days ago 5 days left

20% off Kids’ Shorts, Extra 15% off

Mens & Kids
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30% Off
Deal
Mens & Kids
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25% Off
Deal
Ready To Wear
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30-40% Off
Deal
Ready To Wear
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Extra 10% Off Home Styles + Extra 25% Off
Sale
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GET DEAL
SHOW COUPON
15% Off
Deal
5 days ago 5 days left

Men’s Shirts + extra 15% off

Men's Sportswear
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15% Off
Deal
Ready To Wear
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SHOW COUPON
30% Off
Deal
Mens & Kids
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SHOW COUPON
30% Off
Deal
Ready To Wear
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25% Off
Deal
Ready To Wear
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SHOW COUPON
30% Off
Deal
5 days ago 5 days left

30% off Kids’ Denim, Extra 15% off

Mens & Kids
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15% Off
Deal
2 days ago 4 days left

Extra 15% off Already-reduced prices

Extra 15% off Already-reduced prices with code STYLE + Great Shoe Sale! Up to 40% off Shoes
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Up to 15% Off
Deal
Extra 15% off Already-reduced prices with code STYLE + Diamond Sale! Up to 60% off Fine Jewelry with code SPARKLE
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40% Off
Deal
40% off Baby Swimsuits from First Impressions + Extra 15% off with code STYLE
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30% Off
Deal
30% off Women's Coats & Jackets + Extra 15% off with code STYLE
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15% Off
Deal
$150 and Under Women's Swim & Cover-ups + Extra 15% off with code STYLE
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Up to 40% Off
Deal
Up to 40% off Designer Watches+ Extra 10% off with offer code STYLE
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50% Off
Deal
1 day ago 5 days left

50% + Extra 15% off Luggage Sets

50% + Extra 15% off Luggage Sets with code STYLE
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50% Off
Deal
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Expired Offers

These offers had officially expired, but may still work.
25% Off
Deal
Beauty
25% Off
Deal
5 days ago Expired

Expired25% off Edikted

Leased
25% Off
Deal
5 days ago Expired

Expired25% off Edikted

Leased
30% Off
Deal
Leased
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Macy's Discount Plans

Type Availibility Discount Value
Senior Discount no -
Teacher Discount no -
First Responder Discount no -
Military Discount no -
Student Discount no -

Macy's Features At A Glance

Macy's has become popular for their designer partnerships with well-known brands like Jessica Simpson and Rachel Ray. With fashion, value and celebration as their guide, Macy’s makes life shine brighter for our customers, colleagues, and communities:

Personal Stylist – Macy's can help with new outfits, vacation packing, gift shopping, wedding looks & even a home decor refresh. Plus, there's never any pressure to buy. With Macy's Personal Stylist, the focus is 100% on you.

Private Brands & Labels - Private brand merchandise is available “Only at Macy’s.” Each of our private brands and labels is designed to fit a niche in our assortment, targeted to a specific consumer through national advertising and given a unique in-store environment.

Macy's Backstage - Macy's on-mall, off-price offering, Macy's Backstage, provides customers value and newness, guaranteeing that with each visit, shoppers will find a compelling assortment of recognizable brands, trends and deals.

 

More Ways to Save at Macy’s

A few times a year, Macy’s has an amazing Friends and Family sale where you can get up to 30% off your online purchase of almost anything. These sales are the perfect time to revamp your wardrobe, update your home decor, and get gifts for all occasions at exceptional prices. Aside from that, you can also save money while shopping at Macy's in many other ways, including:

  • Free Shipping - Enjoy free shipping on orders $25 and over.
  • Beauty - Get free shipping on all beauty offers, no minimum spending required.
  • Buy Online and Pick Up In-store (BOPIS) - Get up to 20% off your next in store purchase with buy online and pick up in store for free. Price Adjustments: Get a price adjustment on items up to 10 days after purchase both online and in-store.
  • Birthday Rewards - Macy's Elite and Preferred Elite cardholders receive special birthday offers.
  • Macy's Money - You can get Macy's money on qualifying purchases. It can be combined with coupons and sales on future purchases.
  • Cash Back Offers - Cash Back Offers are stackable with coupons and sales and apply to all product types.
  • Macy's Star Rewards Credit Card - Receive special offers and surprise savings. Silver Members receive 25% any day you choose and a birthday offer. Gold Members receive Silver Member benefits plus free shipping on all orders. Platinum Members receive all Gold Member benefits and 5% back in rewards.
  • Macy's App - Download the app or free and get a 25% discount on your next purchase.
  • Macy's In-Store Coupon - Macy's Visitor Savings Pass is a great way to save on your in-store shopping.

 

Macy’s Shipping Policy

Macy's standard shipping costs & delivery timing are as follows:

Shipping Destination: Non-cardholders, plus Bronze & Silver Members:

Up to $99.00 (pretax)

Platinum & Gold Members:

Up to $99.00 (pretax)

All shoppers:

$99.00 & Above (pre-tax)

Continental U.S. $10.95 Free shipping Free shipping
Alaska, Hawaii, Military Addresses and U.S. Territories*  $10.95 + $10.00 surcharge Free shipping + $10.00 surcharge Free shipping + $10.00 surcharge

*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

Macy's uses three different carriers to ensure your items arrive on time. When your items are shipped, they will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Macy’s ships to over 200 locations worldwide. International orders go through shipping partner, Borderfree. If you have any questions or need help, you can reach out to their concerned department at + 1-513-573-7912

Macy's offers free returns on most general merchandise within one year of purchase as long as your item is in a saleable condition. Some restrictions apply.

You can cancel your online order within 30 mins of placing it. For BOPIS orders, the cancellation window is 15 mins.

Macy's Free Shipping
Macy’s Star Rewards Platinum & Gold Members get free shipping.

Free shipping of purchases in Macy’s stores applies when you are shopping in a store that does not stock a particular item but it is available at another store and payment is made with a Macy’s Credit Card Account with Gold or Platinum status.

All other shoppers get free shipping with $25 Purchase.

Macy's FAQs

How to redeem Macy's coupons?

Check your Wallet to view offers that are automatically added. You can also check out Current Offers on macys.com. Only one offer can be used per order.

macys promo code

If you're shopping on macys.com:

  • For items in your Shopping Bag and inform you which of your saved offers apply
  • Before you checkout, select Apply next to the offer link to select which offer you want to use

If you're shopping in-store:

  • Swipe your Macy's Card at the register when you checkout. You'll see a list of your saved offers
  • Select which offer you want to use and apply it to your purchase

Does the Macy’s credit card give me access to special Macy’s coupons and savings?

If you apply for the Macy’s credit card, you can access cardholder-only Macy’s coupons, special event invitations and more. There are also two tiers of the card: a store-issued card and an American Express credit card. If you choose the American Express card, you can earn even more Macy’s savings just by using your card anywhere American Express is accepted.

Can I get special Macy’s coupons at stores in my area?

Occasionally, Macy’s locations will hold special events. These events are often pre-planned, but tend to vary between locations, which means you’ll want to keep an eye on your local Macy’s to see when the next event will happen. Events can include a variety of opportunities, but you can definitely get special Macy’s deals and coupons online or at an in-person event near you. Just check the Events page to see what’s up next.
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