Nordstrom Customer Service


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Nordstrom offers a help center with ample information to help customers with relevant answers to their questions on the following topics and more:

  • - Pricing and Adjustments
  • - Pickup and Delivery
  • - Gift Cards
  • - Tracking and Changing Orders

Visit Nordstrom Help Center here.

Nordstrom Coupons And Deals 2024

  • Select the store where you'd like to pick up your items and start shopping. Learn more here.

    In-Store Pickup
  • Curbside Pickup is available at Nordstrom stores only, not at Nordstrom Rack stores. Learn more here.

  • Free standard shipping is offered almost on all items shipped to the 50 U.S. states and Puerto Rico. Learn more here.

    Free Shipping
  • While shopping online, if you find an item that Nordstrom offers for a lower price at a competitor’s site, Nordstrom will meet that price at time of purchase. Learn more here.

    Price Match
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Free Shipping
Find Must-Have Products for Your Skin Care Routine and Free Shipping and Free Returns.

Expired Offers

These offers had officially expired, but may still work.
25% Off
25% off Cold Weather Apparel, Shoes and Accessories.
25% Off
2 years ago Expired

Expired25% off Good American.

25% off Good American.
30% Off
30% off Regular Priced Topshop Apparel.
Nuna Rava Convertible Car Seat Was: $549.95 Now: $399.95.
Free Shipping
Save Up 50% Online and in Stores Plus Free Shipping Every Day and Fast and Easy Returns.
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Nordstrom Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

How Can You Save More On Nordstrom?

  • Join The Nordy Club and earn points no matter how you pay. You'll earn 1 point per $1, and special perks such as access to Beauty & Style Workshops and first to shop select brands. You'll earn points every time you shop at Nordstrom, Nordstrom Rack, HauteLook, or Trunk Club. Your points add up to Nordstrom Notes which are very easy to redeem by using the Nordstrom app or you can redeem a $5, $10, or $15 Note.
  • Nordstrom email signs up. Get the latest news on your favorite fashion brands, sales, special offers, and discounts.
  • You can earn points 3x faster by becoming a Nordstrom's cardmember. Once you're approved you'll get a $40 bonus Note, instant insider status, 3 points per dollar, and exclusive member benefits.
  • Stay tuned and save more. Nordstrom holds six annual sales. Two Half-Yearly sales, the Anniversary Sale, and three seasonal sales.
  • If you're looking to save, shop the on sale section and get up to 60% off select items.
  • Nordstrom’s reach extends far past just apparel; at Nordstrom, you can shop women’s, men’s, kids’, home and gifts, and beauty, alongside a whole slew of designer brands. If you love the designer look and want your whole family to get a piece, you can buy for your whole house at once!
  • You can buy beauty products from all your favorite brands at Nordstrom. One of the best ways to get your money’s worth from your beauty purchase is to look at Gifts With Purchase! You could be eligible for anything from a 17-piece gift set to a deluxe water bottle with your beauty product purchase.


Nordstrom Shipping And Return/Refund Policies

Nordstrom shipping charges are as follows:

U.S. orders over $100 Free Applies to orders over $100 before tax. International orders and all items over 5lbs excluded.
U.S. orders under $100 containing only Jewelry, Watches, Accessories and/or Beauty items $5.95  
All other U.S. orders under $100 $7.95  
Two-business day shipping $15  
Next Business Day Shipping $25  
Canada $10.95 An international surcharge of 18% will apply, which covers GST/HST and duties.

Shipping rates are valid on online orders only. Incremental charges may apply to domestic and international orders for additional weight and size. For international orders, currency exchange rates may vary at the time of shipment, affecting duties and tax.

Nordstrom Return Policy

  • Apparel, footwear, home, and accessories (bags, sunglasses, leather goods, jewelry, and watches) may be returned unless the item is marked Final Sale or Non-Returnable.
  • Returns on items received after these time periods are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. This will appear on your orders page as Late-Return Fee.
  • Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes, and gift boxes when applicable.
  • Items must not be worn, altered, or damaged.
  • Beauty items are final sale.
  • Eligible returns will be credited to your original form of tender or a gift card (gift cards cannot be redeemed for cash unless required by law).
  • Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
  • Nordstrom Rack stores in Canada are unable to accept returns for items purchased online at or

Nordstrom Free Shipping

Nordstrom offers free shipping anywhere in the United States including Alaska, Hawaii, and Puerto Rico.


Get In Touch With Nordstrom

You can get in touch with Nordstrom support staff using the 'Live Chat' option on the website. Live Chat is available on:

  • Monday to Saturday: 5 AM - 10 PM PST
  • Sunday: 5 AM - 8 PM PST

You can also call 1-888-966-6283 to talk to a customer service executive. Phone lines are open on:

  • Monday to Saturday: 5 AM - 10 PM PST
  • Sunday: 5 AM - 8 PM PST

Should you have a query about Nordstrom Rewards, you can call 1-800-446-4500.

To know more about Nordstrom Card Services, call 1-800-964-1800. Phone lines are open 24 hours a day, 7 days a week.

It's easy to connect with Nordstrom on social media. You may 'like' and 'follow' their Facebook page, or follow them on Twitter. You can also follow them on Instagram or Pinterest to check out the latest trends in handbags, shoes, apparel, and cosmetics. Subscribe to Nordstrom's YouTube channel to stay in the loop.


Nordstrom Deals and Coupons FAQ

How do I use a promotion code?

You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page.

nordstrom promo code

To retrieve your gift, enter the code in the promotion code field in the payment section during the checkout process. Promotion codes are not case-sensitive.

Automatic: Many promotions do not require a promotion code and will automatically be added to your order during the checkout process. You can see that the promotion has been added at the bottom of the Checkout page.

Can I use multiple promo codes?

No. Only one promo code is permitted per transaction. You cannot combine promo codes with other offers.

Can I use Nordstrom Gift Cards or Nordstrom Notes to make a purchase?

Yes, Nordstrom Gift Cards and Nordstrom Notes are redeemable online and in-store at Nordstrom, Nordstrom Rack, and HauteLook.

How do I purchase a Gift Card online?

To purchase Nordstrom Rack or HauteLook Gift Cards, click here. Nordstrom Rack and HauteLook Gift Cards are redeemable in stores and online at Nordstrom, Nordstrom Rack, and HauteLook. You can also purchase Nordstrom Gift Cards at Nordstrom Gift Cards are redeemable at HauteLook and, as well as at, and in Nordstrom and Nordstrom Rack stores.

How long will it take to receive my Gift Card refund?

It only takes 1-3 business days to receive your Gift Card refund, once your return or cancellation has been completed.

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