Pottery Barn Customer Service


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Browse the informative customer service section of the Pottery Barn website if you need help with online orders, returns, shipping, international orders, and other important topics.

Pottery Barn Coupons and Deals 2024

  • Pottery Barn offers free Standard shipping via USPS for gift cards only. Learn more here. Free Shipping
  • Pottery Barn offers curbside pick-up for eligible items at select locations. Learn more here. Curbside
  • Pottery Barn offers free in-store pick-up for eligible items. Learn more here. In-Store Pickup
  • Join the Key Rewards to earn rewards, get free design services, and enjoy exclusive access to members-only content. Learn more here. Rewards Program
  • All
  • Deals
  • Coupons
  • Sales
  • Expired
Free Shipping No Minimum
Copy and paste this code at Pottery Barn
Up to 30% Off Ceiling Lighting
Tip: No code needed!
50% Off Dinnerware
4 years ago

50% Off Dinnerware

Tip: No code needed!
Up to 50% Off The Americana Shop
Tip: No code needed!
Up to 30% Off Dining Furniture
Tip: No code needed!
20% Off Throws
4 years ago

20% Off Throws

Tip: No code needed!
Bonus Deals! 30% Off All Rugs
Tip: No code needed!

Expired Offers

These offers had officially expired, but may still work.
Up to 25% Off Regular-priced With Minimum Spend + More
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Pottery Barn Discount Plans

Type Availibility Discount Value
Senior Discount no -
First Responder Discount no -
Teacher Discount no -
Military Discount no -
Student Discount no -

More Ways to Save at Pottery Barn

Join the VIP List Follow the link to Pottery Barn’s website and scroll down to the footer section of the homepage to join the VIP list by entering your email address. Once you sign up for the email newsletter, you will receive special offers, inspirations, sale alerts, and updates about new arrivals, among other promotional emails from Pottery Barn.

Join the Key Rewards Join the Key Rewards to earn rewards and enjoy various exclusive benefits. You can earn Gold or Silver rewards depending on the level of your membership. As a Key Rewards member, you will enjoy members-only offers, early access to sales, free design services, free shipping offers, and the first look at new collections, among other perks.

Check out the Sale Page Check out Pottery Barn’s online sale page to save money on purchases of a wide range of products, including furniture, bedding, bath items, rugs, windows, lightings, dinnerware, outdoor furniture, and home décor products, among others. Shop from the sale and clearance section of Pottery Barn’s website to enjoy free shipping offers and discounts of up to 75% on a select range of products.

Avail of Free Design Services From styling inspirations to home makeovers, you can now book free design services from Pottery Barn. Visit the linked page and book a free appointment for design tips, custom floor plans, and interior makeovers. Tell Pottery Barn about your design goals and the company will set you up with a personal designer to find a look for your home.

Pottery Barn Shipping Policy

Shipping Options

  • Front Door Parcel Delivery (via USPS, UPS) Orders are shipped directly to the delivery address from the company’s warehouse via standard or next-day shipping. Products ordered together may arrive separately.
  • Truck Delivery For most furniture items and products that exceed the parcel shipping weight limits, Pottery Barn offers unlimited flat-rate truck delivery.
Shipping Method Shipping Type Shipping Time
Front Door Parcel Delivery Standard Shipping Within 4-5 business days.
Next-Day Shipping Within 24 hours, if orders are received by 6 pm PT Monday through Friday.
Truck Delivery Unlimited Flat Rate Delivery Variable, depending on product type, availability, and proximity to metropolitan cities.

Shipping Options

  • Front Door Parcel Delivery
Total Order Value Standard Delivery Rate Next Day Delivery
$15.00 or less $4.95 $30.95
$15.01 to $25.00 $6.00 $32.00
$25.01 to $45.00 $8.00 $34.00
$45.01 to $65.00 $11.00 $37.00
$65.01 to $90.00 $14.00 $40.00
$90.01 to $125.00 $17.00 $43.00
$125.01 to $200.00 $21.00 $47.00
$200.01 to $3,000.00 10% 10% + $26.00
$3,000.01 and above 5% 5% + $26.00
  • Truck Delivery Flat rate charges vary according to the final value of your overall order and the distance between your location and the store’s warehouses.

Shipping Destinations

Orders to APO/FPO addresses are delivered within 4 to 6 weeks at the standard shipping rates.

Pottery Barn also ships items to Hawaii, Alaska, and US territories via USPS for an additional cost of $20.

The store does not ship selected heavy or oversized products outside the neighboring 48 states.

Pottery Barn, in conjunction with Borderfree, offers an unmatched international shopping experience. Customers in Australia, Canada, and Mexico can access respective country websites and select the preferred currency.

Free Shipping

Pottery Barn does not offer free shipping, but you can avail of free standard shipping via USPS if you have Pottery Barn gift cards.

For more information, click here.

Pottery Barn FAQs

How do I redeem a Pottery Barn promo code?

To redeem a Pottery Barn promo code, visit the company’s website and select the item(s) you wish to purchase. Choose the item specifications and add them to your shopping cart. Once you are ready to order, click the shopping cart icon on the top right corner of the web page and proceed to checkout.
pottery barn coupon code
On the checkout page, provide your shipping address and choose the delivery method. Proceed to the payment step. Enter your coupon or promo code in the “Promo Code” box under the billing address as shown in the screenshot above. Click “Apply” to redeem the code and proceed to checkout once the code has been successfully redeemed.

What can I do if my promo code fails to redeem?

If your promo code fails to redeem, check the code’s validity period to make sure that it has not expired. Correct any typing mistakes like letter case errors, wrong spellings, and unnecessary spaces. Read the terms and conditions of the promo code to ensure that your order is eligible for the promotional offer. You should also ensure that all the items in your order meet the terms and conditions of the promotion.

What payment methods does Pottery Barn accept?

Pottery Barn accepts American Express, Discover, MasterCard, Visa, or Pottery Barn credit cards. You can also use Affirm, Apple Pay, PayPal, Pottery Barn Gift Card, and Venmo to pay for your online purchases.

How can I get Pottery Barn coupons and promo codes?

Subscribe to the Pottery Barn newsletter to receive special offers, sale alerts, and updates on new collections, among other promotional emails from the company.

You can also find the latest Pottery Barn coupons and promo codes on this Koopy page you are currently reading.

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