The Body Shop Customer Service


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Visit the customer care page of The Body Shop's website for detailed information about online orders, products, services, shipping, billing, returns, refunds, and other important topics.

The Body Shop Coupons and Deals 2024

  • The Body Shop offers free Ground shipping within the contiguous US on orders of $40 or more. Learn more here. Free Shipping
  • The Body Shop has a "Click & Collect" service that lets you order online and pick up the order at your nearest store. Learn more here. In-Store Pickup
  • Join the Love Your Body Club to earn points, win rewards, enter exclusive events, and enjoy various other perks. Learn more here. Rewards Program
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  • Deals
  • Coupons
  • Sales
  • Expired
10% Off
3 years ago 694 days left

Get Flat 10% OFF on all products

Applicable on all products (Products include Body Lotion, Face Mask, Sunscreen and more)
10% Off
3 years ago 694 days left

Get 10% discount on all products

This coupon is valid on all products (Products include Cleansers and Toners, Body Scrubs, Primers, Eyeliners and more)
10% Off
3 years ago 694 days left

Up To 10% Off On All Body Care Products

This offer is applicable on all products (Products include Body Lotion, Face Mask, Sunscreen and more)

Expired Offers

These offers had officially expired, but may still work.
25% Off
25% Off when you Buy 3 or more Skincare & Fragrance products!
Free Shipping
Limited Time Free Shipping on all orders!
25% Off
2 months ago Expired

Expired25% Off Haircare!

25% Off Haircare!
25% Off
25% Off when you Buy 3 or more Skincare & Fragrance products!
25% Off
25% Off Body Butters & Body Care
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More Ways to Save at The Body Shop

Check out the Promotions - Take advantage of the “Beauty & Skincare Sale” and get products at discounted prices. Discover the Beauty promotions featuring special offers & discounts on select skincare, bath and body care, hair care, and many more. Visit this section to browse through the latest markdowns to choose your faves.

Refer a Friend - Refer your friend and receive a reward when they make their first order online. The refer-a-friend reward program gives both those who recommend friends to The Body Shop and those who are referred to The Body Shop by friends the opportunity to get rewarded.

Be a Member of the Loyalty Club - Join the Love Your Body Club member and earn 1 point for every $1 you spend. You can redeem your points later when you are able to collect 100 points. Also, The Body Shop will provide you with a $10 reward to spend on your birthday. You can sign up online or visit your nearest store to know more.

Get Free Shipping - The Body Shop offers free ground shipping on a purchase of $40 or more. This offer is only applicable to the continental US.

Join the Mailing List - You can join The Body Shop mailing list by subscribing to the official newsletter of the company. Simply visit the homepage of the website and scroll all the way down to discover the email subscription field. You can enter your email into the designated field to subscribe.

The Body Shop Shipping Policy

Shipping Option

The Body Shop ships to street addresses in the United States, including Alaska and Hawaii through Ground Shipping, Two-Day, and Next-Day Shipping services. All orders are shipped either via FedEx or United Parcel Service(UPS) depending on the shipping option you choose at checkout. Shipping to PO Box, APO/FPO/DPO addresses, US Territories, and international destinations is not available currently.

Shipping Time

All orders are processed and shipped on business days only, excluding federal holidays within the United States. Standard Ground Shipping takes 3 to 7 business days to deliver your orders, whereas you can expedite your delivery by UPS 2-Day or Next-Day services. To avail of expedite delivery on time, orders must be placed by 3 pm EST. check your mailbox for tracking information once the order is confirmed.

Shipping Charges

Shipping charges depend on the destinations and the shipping method chosen at checkout. Standard shipping charges are as follows:

  • Up to $39.99 - $6.00 Ground Shipping
  • Up to $39.99 - $20.00 2-Day Shipping 
  • $40.00 and Over - Free Ground Shipping
  • $40.00 and Over - $20.00 2-Day Shipping

To check out the complete shipping FAQs of The Body Shop, click here.

The Body Shop FAQs

How to redeem a The Body Shop promo code?

To redeem a The Body Shop promo code, visit the website and select the product you wish to buy. Just click on the product and add it to the virtual shopping bag by clicking the “Add to bag” option. Do the same with each product to complete your shopping spree.

Once you are done adding products to the shopping basket, look for the top right corner of the page to discover the shopping basket icon. Put your cursor on it and click the option “View basket” to get redirected to the shopping basket to checkout.

On the shopping basket, simply scroll down to discover the promo code field labeled “Do You Have A Promo Code?”. You can enter the promotional code as received and click “Apply”. If your promo code is valid, the subtotal will be updated automatically. You can then go ahead and complete your purchase.

Why is my promo code not working?

If your The Body Shop promo code doesn't work, check the following:

  • Check whether your order meets all the terms and conditions of the promotional code. Some orders may not be qualified for a promo code. Check the eligibility of the orders accordingly if you want to redeem your promo code.
  • Promo Codes may sometimes be only used if the order qualifies the minimum order value. Ensure that your order exceeds or equals the minimum value.
  • Ensure you have not used the promo code previously on any order as most promo codes can be used only once.
  • Check the validity of the promo code and ensure that it is not expired. Expired codes will not be applied and cannot be redeemed further.
  • Codes are case-sensitive and do not work if there is any typing error. Rectify the letter case or remove any unnecessary space, if entered incorrectly in the promo code, and ensure the code is entered exactly as you see.

How can I get more The Body Shop offers and deals?

To get more updates about special deals, discounts and sales, keep an eye on the social media pages of The Body Shop as follows: Twitter, Instagram, and YouTube.

Make sure you have bookmarked the current Koopy page you are on to access more offers and deals of  The Body Shop. 

Is there any Gift Card that The Body Shop offers?

Yes, The Body Shop offers both digital and physical Gift Cards to its customers. Give your dear ones the gift of choice with The Body Shop gift cards and let them choose what they want. Pick up a card in-store, or order one online to have it sent straight to their inbox.
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